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Cause
Paper jammed inside the printer while printing.
What to Do
Follow these steps below to remove jammed paper.
1. Lift up the release lever and remove the jammed paper.
Clearing Jammed Roll Paper
Clearing a Jammed Sheet
2. Load the paper.
Loading the Upper Roll on the Printer
Loading the Lower Roll on the Roll Unit (Option)
Loading Sheets in the Printer
3. If "There is a job whose printing is not complete. Do you want to print this job?" appears on the
touch screen, tap Yes.
Printing will resume, starting from the page on which the error occurred.
If the error appears again, the printer may be damaged. Contact a Canon customer service center.
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