Canon TX-3000 - Page 997

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5B21

Cause

A printer error has occurred.

What to Do

Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off

the power and unplug the power cord.

Contact your Canon dealer for assistance.

Detailed error codes

EC48-4001

997

Main Page

Table of Contents2
Using this Online Manual21
Trademarks and Licenses22
Connecting Device to Printer Directly Via Wireless LAN (Direct Connection)36
Available Connection Methods37
Handling and Use of Paper40
Paper42
Types of Paper43
Paper Sizes44
Using Paper Other than Genuine Paper and Feed Confirmed Paper48
Printing on Paper Other than Genuine Paper and Feed Confirmed Paper Using Existing Settings49
Printing on Paper Other than Genuine Paper and Feed Confirmed Paper by Adding a Media Type50
Updating Paper Information51
Handling Rolls52
Loading Rolls on the Roll Holder53
Loading the Upper Roll on the Printer57
Loading the Lower Roll on the Roll Unit (Option)63
Changing the Type of Paper70
Specifying the Paper Length73
Removing the Upper Roll from the Printer74
Removing the Lower Roll from the Roll Unit (Option)77
Removing Rolls from the Roll Holder80
Feeding Roll Paper Manually82
Keeping Track of the Amount of Roll Paper Left83
Specifying the Ink Drying Time for Rolls86
Specifying the Cutting Method for Rolls89
Cutting the Leading Edge of Roll Paper Automatically96
Reducing Dust from Cutting Rolls98
Automatically Switch Rolls100
Handling Sheets101
Loading Sheets in the Printer102
Printing from a Desired Starting Point107
Removing Sheets111
Stacker113
Parts of the Stacker114
Using the Stacker115
Example Stacker Configurations118
Basket122
Parts of the Basket123
Using the Basket124
Example Basket Configurations129
Storing the Basket133
Roll Unit135
Parts of the Roll Unit136
Roll Unit138
Switching Roll Unit Modes139
Using the Roll Unit in Take-Up Mode141
Removing Printed Paper from the Roll Unit152
Changing Settings from Operation Panel/Web Browser156
Operations and Touch Screen157
Operation Panel158
Touch Screen160
Checking Instructions During Printer Operations164
Changing Settings from Operation Panel166
Printer Menu Operations167
Menu Operations168
Menu Structure171
Changing Settings from Operation Panel190
Setting Items on Operation Panel192
Job Management193
Test Print194
Print Settings195
HP-GL/2 Settings196
LAN Settings197
Device User Settings206
Language Selection208
Paper-Related Settings209
Auto Maintenance Settings212
Administrator Password Setting213
Setting Administrator Password on Operation Panel214
Hard Disk Settings216
Monitoring Service Settings217
Printer Information218
Menus on HP-GL/2 Print Settings220
Color Mode221
Print Quality222
Input Resolution223
Print Target224
Paper Src225
Margin226
Oversize227
Conserve Paper231
Rotate232
Auto Rotation233
Enlarge/Reduce235
Print Centered238
Cut to Standard Size240
Use Nesting Function242
Nesting Waittime244
Print Cut Lines245
Merge246
Smooth247
Thicken Fine Lines248
Adjust Faint Lines249
Width Correction250
Print Color List for Palettes252
Warning Display253
Detect Image Size254
Menu Setting Combinations257
Conserve Paper and Auto Rotation258
Enlarge/Reduce (Specify Scaling) and Auto Rotation260
Print Centered and Cut to Standard Size261
Cut to Standard Size and Auto Rotation and Enlarge/Reduce (Fit to Paper)263
Use Nesting Function and Auto Rotation266
Paper Switching on a DOUBLE-Roll Printer Model and Auto Rotation268
Paper Switching on a DOUBLE-Roll Printer Model and Enlarge/Reduce (Specify Scaling)270
Detect Image Size and Oversize271
Detect Image Size and Print Centered274
Standard Size Table276
Status Print278
Changing Printer's Setting Using Web Browser281
Configuration Changes Using the Web Browser282
Changeable Setting Items Using Web Browser285
Setting Password287
Registering Printer's Root Certificate to Web Browser for SSL Communication (Remote UI)289
Registering Printer's Root Certificate to Local Computer for SSL Communication293
Generating Server Certificate (Self-Signed Certificate)299
Setting Mail Server302
Receiving Printer Status by E-Mail304
Printer Parts306
Printer Parts307
Front308
Back310
Top Cover (Inside)311
Carriage312
Ink Tank Cover (Inside)313
Stand Parts314
Hard Disk315
Printer Hard Disk Operations316
Checking Free Hard Disk Space317
Erasing Data on Printer's Hard Disk318
Optional Accessories319
Roll Unit320
Stacker323
Network Setting325
Network Connection Tips327
Printer Connection Methods328
Default Network Settings331
Another Printer Found with same Name333
Connecting to Another Computer Via Lan/Changing from USB to LAN Connection334
Printing Network Settings335
Reconfiguration Method of LAN Connection/Reconfiguration Method of Wireless LAN Connection351
Reconfiguration of Network Settings Using the Remote UI353
Network Status and Troubleshooting354
IJ Network Device Setup Utility (Mac OS)356
IJ Network Device Setup Utility357
Starting up IJ Network Device Setup Utility358
Diagnosing and Repairing Network Settings359
List of Models Which Does Not Support Diagnosis and Repair Function360
Other Network Information361
Technical Terms362
Restrictions369
Firewall370
List of Devices Which May Interfere with Wireless LAN Communication371
Sharing the Printer on a Network (Macos)372
Settings on Print Server373
Settings on Client PC374
Restrictions on Printer Sharing375
Connecting Smartphone/Tablet to Printer Via Wireless LAN376
Connecting Smartphone/Tablet to Printer Via Wireless LAN Router377
Adjustments for Better Print Quality379
Adjusting the Print Head380
Adjusting the Print Head381
Adjusting Line Misalignment382
Automatic Adjustment to Straighten Lines and Colors386
Manual Adjustment to Straighten Lines and Colors388
Troubleshooting Paper Abrasion and Blurry Images390
Adjusting Feed Amount392
Adjusting Feed Amount393
Selecting Feed Amount Adjustment Method394
Automatic Banding Adjustment395
Manual Banding Adjustment397
Fine-Tuning Paper Feed Amount399
Adjusting Line Length400
Adjusting Vacuum Strength402
Color Management403
Maintenance and Consumables404
Ink Tanks406
Ink Tanks407
Replacing Ink Tanks409
Checking Ink Tank Levels424
When to Replace Ink Tanks426
Print Head427
Print Head428
Checking for Nozzle Clogging429
Cleaning the Print Head431
Replacing the Print Head433
Maintenance Cartridge441
Maintenance Cartridge442
Replacing the Maintenance Cartridge443
Checking the Remaining Maintenance Cartridge Capacity448
When to Replace the Maintenance Cartridge449
Cutter Blade450
Cutter Blade451
Replacing the Cutter Blade452
Performing Maintenance Functions from Your Computer (Macos)456
Opening Remote UI for Maintenance457
Cleaning the Print Heads458
Printing a Nozzle Check Pattern461
Cleaning the Printer462
Cleaning the Printer Exterior463
Cleaning Inside the Top Cover465
Cleaning the Roll Unit469
Other Maintenance471
Preparing to Transfer the Printer472
Reinstalling the Printer478
Firmware Update483
Specifications484
Specifications485
Print Area489
Safety491
Safety Precautions492
Regulatory Information494
Weee (Eu&Eea)496
When Repairing, Lending, or Disposing of the Printer508
Screenshots in this Manual509
Basic Printing Workflow510
Printing Procedure511
Printing Options Using Rolls and Sheets512
Turning the Printer on and off514
Loading and Printing on Rolls517
Loading and Printing on Sheets520
Printing in Windows522
Printing from Macos524
Canceling Print Jobs526
Canceling Print Jobs from the Control Panel527
Canceling Print Jobs from Windows528
Canceling Print Jobs from Macos530
Pausing Printing531
Pausing Printing532
Enhanced Printing Options533
Printing from Computer (Macos)537
Printing with Easy Setup539
Setting the Number of Copies and Printing Order545
Using Roll Unit to Use 2-Level Rolls547
About 2-Level Roll Switching548
Setting the Paper Rolls in the Printer According to the Intended Use549
Printing by Automatically Switching Upper-Level and Lower-Level Roll Papers551
How to Switch Paper Rolls554
Reflect Roll Unit Settings in the Printer Driver559
Changing the Print Quality and Correcting Image Data560
Adjusting Color Balance561
Setting the Print Quality Level (Custom)563
Printing a Color Document in Monochrome565
Specifying Color Correction566
Optimal Photo Printing of Image Data568
Adjusting Colors with the Printer Driver569
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software)571
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver)573
Adjusting Brightness574
Adjusting Contrast576
Scaled Printing578
Printing to Oversized Paper Sizes580
Setting Paper Dimensions (Custom Size)582
Print Area583
Prints Without Edges Based on the Scenarios585
Printing Without Margins to Match Roll Paper Width586
Printing Full-Size Without Margins589
Printing Hanging and Horizontal Banners (Large-Format Printing)592
Printing by Dividing/Joining Documents594
Lining up and Printing Multiple Documents595
Printing by Connecting Multiple Pages596
Printing Multiple Pages All on One Page598
Printing Document in Center of Paper600
Printing by Saving Roll Paper602
Saving Roll Paper by Rotating Document 90 Degrees603
Saving Roll Paper by Eliminating Upper and Lower Margins on Document604
Switching the Paper Source to Match the Purpose605
Cutting Roll Paper after Printing607
Printing from Printer608
Printing from USB Flash Drive609
Printing Data Saved on USB Flash Drive610
Setting Items for Printing Using Operation Panel613
Printing from Smartphone/Tablet614
Connecting Smartphone/Tablet to Printer Directly Via Wireless LAN (Direct Connection)615
Windows Software619
Printing Using Canon Application Software620
Macos Software621
Printer Driver622
Overview of the Printer Driver623
Canon IJ Printer Driver624
Checking Layout in Preview before Printing625
Registering a Changed Printing Profile626
How to Open the Printer Driver Setup Window628
Page Setup Dialog629
Print Dialog630
Updating Media Information in Printer Driver632
Correcting Media Information in Printer Driver (When Printer Used in Shared Environment)634
Confirm the Printer Paper Information635
Setting Accounting Information636
Deleting the Undesired Print Job637
Display the Printing Status Screen638
Canon IJ Printer Utility2639
Opening the Canon IJ Printer Utility2640
Checking the Ink Status from Your Computer641
Instructions for Use (Printer Driver)642
Description of Print Dialog643
Quality & Media644
Color Options647
Paper Detailed Settings649
Page Processing651
Additional Settings653
Specifications654
Updating the Printer Driver655
Obtaining the Latest Printer Driver656
Delete the Unnecessary Canon IJ Printer from the Printer List657
Before Installing the Printer Driver658
Installing the Printer Driver659
Printing Using Canon Application Software660
Managing Print Jobs661
Checking Print Job Information662
Basic Print Job Operations663
Using Printer Hard Disk664
Saving Print Jobs on Printer Hard Disk666
Managing Job Queue (Deleting or Preempting Other Jobs)669
Managing Pending Jobs (Printing or Deleting Jobs on Hold)672
Printing Saved Jobs674
Deleting Saved Jobs678
Moving Saved Jobs681
Advanced Print Job Operations684
Saving Print Jobs Sent from Sources Other than Printer Driver685
Printing Without Saving Jobs in Common Box687
Setting Passwords for Personal Boxes688
Naming Personal Boxes690
Displaying List of Saved Jobs693
Printing List of Saved Jobs695
Displaying Details of Saved Jobs696
Renaming Saved Jobs699
Troubleshooting704
I Want to Easily Create Vertical or Horizontal Banners707
Does this Printer Support Sub-Ink Tank System708
I Want to Know How to Configure Roll Cutting709
I Want to Configure so that the Roll Is Cut Automatically after Waiting for the Ink to Dry710
How Do I Print Without Borders711
I Want to Know the Paper Types that Can be Used in this Printer712
The Paper Type that I Want to Print Is Not Displayed on the Touch Screen713
Can I Perform Duplex Printing714
I Want to Perform Enlargement Printing715
Network Settings and Common Problems716
Problems Regarding Paper717
Clearing Jammed Roll Paper718
Clearing a Jammed Sheet725
Roll Paper Cannot be Inserted into the Paper Feed Slot730
Paper Is Not Fed Automatically731
Roll Paper Is Not Switched Automatically732
Roll Pater Is Not Fed Automatically733
Paper Source Does Not Switch When Roll Paper Is Used up734
Roll Paper Remains/Lacks under Quantity Management735
Cannot Load Sheets736
Paper Is Not Cut Straight737
Paper Is Not Cut739
Cutter Blade Does Not Work While Cutting Is in Progress740
The Size of Clear Film Cannot be Detected741
Margins Are Wide742
When Printing on Roll Paper, the Printed Surface Becomes Scratched743
Printing Does Not Start744
Printer Suddenly Stopped Working for some Reason745
The Data Lamp on the Operation Panel Does Not Light up750
The Printer Does Not Respond Even if Print Jobs Are Sent751
Preparing the Ink System." Is Displayed752
Agitating the Ink" Is Displayed753
The Printer Stops During a Print Job754
Printing Stops and an Error Message Is Displayed755
The Printer Ejects Blank, Unprinted Paper756
Problems with the Printing Quality757
Printing Is Faint758
Paper Rubs against the Print Head760
The Edges of the Paper Are Dirty762
The Surface of the Paper Is Dirty764
The Back Side of the Paper Is Dirty765
Immediately after Borderless Printing, the Trailing Edge Margin Is Soiled During Regular Printing766
Printed Colors Are Inaccurate767
Banding in Different Colors Occurs768
Colors in Printed Images Are Uneven770
Image Edges Are Blurred or White Banding Occurs772
The Contrast Becomes Uneven During Printing773
The Length of Printed Images Is Inaccurate in the Feeding Direction774
Images Are Printed Crooked775
Documents Are Printed in Monochrome776
Line Thickness Is Not Uniform777
Lines or Colors Are Misaligned778
Borders Appear in Borderless Printing779
Cannot Print over Network780
Cannot Connect Printer to Network781
Cannot Print over TCP/IP Network782
Cannot Print over Bonjour Networks (Macos)783
Cannot Find Printer on Network784
Cannot Find Printer on Check Printer Settings Screen (Windows)785
Cannot Proceed Beyond Printer Connection Screen/Connect Cable Screen786
Searching Printer by IP Address or Host Name During Setup788
Cannot Find Printer While Using Wireless LAN791
Cannot Find Printer While Using Wired LAN794
Installation Problems795
Removing Printer Software796
Setup Processing Is Slow (Windows)798
Cannot Install Printer Driver (Windows)799
HP-GL/2 Problems801
With HP-GL/2, Printing Is Misaligned802
Lines or Images Are Missing in Printed HP-GL/2 Jobs803
Lines Are Printed too Thick or Thin in HP-GL/2 Print Jobs804
HP-GL/2 Jobs Are Printed in Monochrome (or Color)805
Printed Colors of Lines Are Inaccurate During HP-GL/2 Printing806
HP-GL/2 Jobs Are Printed 6 MM Larger than Specified807
HP-GL/2 Jobs Are Printed at Maximum Size, Even if a Standard Size Is Specified808
HP-GL/2 Printing Takes a Long Time809
The Printer Stops When Printing a HP-GL/2 Job (the Carriage Stops Moving)810
Other Problems811
The Printer Does Not Turn on812
The Printer Takes Time to Start up813
If the Printer Makes a Strange Sound814
Messages Advising to Check the Maintenance Cartridge Are Not Cleared816
The Printer Consumes a Lot of Ink817
Printed Pages Are Not Collected Cleanly in the Basket818
Printed Pages Are Not Collected Cleanly in the Stacker819
Basket Lurches820
When Trim Edge First Is Set, the Trimmed Paper Is Drawn into the Roll Unit821
Ink Level Detection822
List of Support Code for Error823

Canon TX-3000 - Page 997

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