Cardioline ECG100+ - Troubleshooting Electrical, Paper, and Error Issues

ECG100+ - ECG200+ - ECG100S - ECG200S
12. MAINTENANCE AND TROUBLESHOOTING
Ask the patient to stay calm.
Electrical interference
 AC filter not or wrongly set
 Devices generating
electromagnetic noise nearby (X-
ray devices, magnetic resonance,
etc)
 Patient in contact with
conductive materials parts or
other persons
Verify AC filter is set to the right AC
frequency.
Verify there are no devices that can
generate interferences nearby.
Verify the patient is not in contact with
conductive materials (e.g. bed metal
parts) or other persons.
Muscular noise
 Patient movements
 Muscular filter not set
Ask the patient to stay calm.
Verify the muscular filter is correctly set.
Device shutting down
unexpectedly
 Trying to use or switch on the
device in battery mode but the
battery is depleted
If the device is powered in battery mode,
plug it in the supply mains and try to
switch it on again.
Noisy printer
 Door not completely closed
Open the door and close it firmly.
Paper sliding problems
 Non original paper
 Paper placed incorrectly
Verify Cardioline paper is in place.
Take out paper and position it as
described in this manual.
Device not printing
 Paper is finished
 Auto-print not set
Verify paper is in place.
If the exam is not automatically printed at
the end of the acquisition, try to print it
manually. If manual print does not work
contact Cardioline customer service.
Verify auto-print settings.
Block of the device
 Software problem
Press the On/Off button for at least 10
seconds to restart the device.
12.8. Messages and solutions table
Message
Cause
Solution
General errors
Battery depleted
Attempt to use or switch on the
device in battery mode but the
battery is depleted.
Plug the device in the supply mains and
try to switch it on again.
Printer initialization
error
Error given at the start of the
application related to errors in
loading/opening the printer driver.
Try to turn off and restart the
cardiograph.
Out of paper
The user tried to print an ECG
without paper in the paper tray.
Add paper in the paper tray.
Printer door opened
Printer door is opened
Close printer door.
Printer buffer full
Printer buffer is full due to a CPU
overflow.
Try to turn off and restart the
cardiograph. If the problem is not solved
try a hardware shutdown. If the problem
still persists contact Cardioline or an