Maintenance
9. Maintenance
9.1 General
Our warranty (at the front of the manual) attests the quality of materials and workmanship in
our products. If malfunction should be suspected, or other information be desired
applications engineers are available for technical assistance. Application assistance is
available in the Taiwan by calling 886-3-3279999 and asking for applications support. For
support outside of the Taiwan please contact your local Chroma distributor.
9.2 Instrument Return
Before returning an instrument to Chroma for service please call our Service Department at
886-3-3279688 for return material authorization. It will be necessary to include a purchase
order number to insure expedient processing, although units found to be in warranty will be
repaired at no-charge. For any questions on repair costs or shipment instructions please
contact our service department at the above number. To safeguard an instrument during
storage and shipping please use packaging that is adequate to protect it from damage, i.e.,
equivalent to the original packaging and mark the box "Delicate Electronic Instrument".
Return material should be sent freight prepaid, to:
Chroma Ate Inc.
No. 66 Hwa-Ya 1st Rd., Hwa-Ya Technical Park,
Kuei-Shan 33383, Taoyuan County, Taiwan
Attention: Service Department
9-1
www.valuetronics.com
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