CHAPTER
7-1
Catalyst 6500 Series Switch SIP, SSC, and SPA Hardware Installation Guide
OL-9041-04
7
Troubleshooting the Installation
This chapter describes how to troubleshoot the installation of SIPs and SPAs on the Catalyst 6500 Series
switch. This chapter contains the following sections:
• Troubleshooting, page 7-1
• Using debug Commands, page 7-2
• Interpreting Console Error Messages, page 7-3
• Packing a SPA for Shipment, page 7-3
• Packing a SIP for Shipment, page 7-4
Troubleshooting
This section describes troubleshooting the installation of the SIPs and SPAs. Possible problems,
observations and comments, and solutions are indicated for the following troubleshooting symptoms:
• SIP transitions repeatedly from on to off
• SIP is deactivated
• SPA is down and the line protocol is down
SIP Transitions Repeatedly From On to Off
Possible Problem Observations and Comments Solutions
SIP is booting up; this is
normal operation
SIP STATUS LED alternates
green, amber, or off
Wait 30 seconds until the boot process completes and the
STATUS LED stays on.
SIP does not go beyond the
bootup stage
SIP STATUS LED transitions
continue and alternates green,
amber, or off
Follow the recommended action for the displayed error
message.
SIP FPGA is not up to date During SIP unitization, the need
to update the FPGA is
automatically detected
Follow the system prompts to update the FPGA image.
If the SIP is cycling because of an FPD problem, the most
likely cause is a FPD failure or that the FPD package file is
not present.
For more information about performing FPD upgrades,
refer to the “Upgrading Field-Programmable Devices”
chapter in the Catalyst 6500 Series Switch SIP, SSC, and
SPA Software Configuration Guide.
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