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Limited Warranty
This document details the Clear-Com Standard Limited Warranty for all new products for sale within all regions with the excepon
of Military, Aerospace, and Government (MAG).
EXCEPT AS SET FORTH HEREIN (“LIMITED WARRANTY”), CLEAR-COM MAKES NO OTHER WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF THIRD PARTY
RIGHTS, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
1. Standard Limited Warranty. Clear-Com Communicaon Systems (“Clear-Com”) warrants its products, including supplied
accessories, against defects in material or workmanship for the me periods as set forth below provided it was purchased
from an authorized Clear-Com dealer or distributor.
a. Pursuant to this Limited Warranty, Clear-Com will, at its opon:
i. repair the product using new or refurbished parts, or;
ii. replace the product with a new or refurbished product.
b. Remedies: In the event of a defect, the rights detailed in 1 (a) are your exclusive remedies. For purposes of this Limited
Warranty, “refurbished” means a product or part that has been returned to its original specicaons.
c. Standard Warranty Period (by Product):
i. All Clear-Com brand systems and products, including belt packs, have a Limited Warranty of two years, with the
excepon of;
(1) Cables, accessories, components & consumable items have a Limited Warranty of 90 days.
(2) Any Clear-Com product that has been classied as obsolete at the me of sale has a Limited Warranty
of 90 days from sale and will be replaced with the same product or a sales credit will be issued, at the
sole discreon of Clear-Com.
(3) Headsets, handsets, microphones, and associated spare parts, as well as UHF wireless IFB products,
have a Limited Warranty of one year.
(4) UHF WBS Analog wireless intercom systems have a Limited Warranty of three years.
(5) All soware products, including Concert (Client and Server), ECS, Producon Maestro and Logic
Maestro are warranted for one year and shall substanally conform to published specicaons. The
media on which the Soware is furnished is warranted to be free of defects in material and
workmanship (under normal use) for a period of one year.
(6) Any Clear-Com products that are listed within the last me buy period have the same Limited Warranty
for their type 1.i 1 - 1.i.5 as above.
d. Any Clear-Com product that is repaired or supplied as a replacement under the terms of this Limited Warranty shall
inherit the remaining warranty period from the original product.
e. Standard Warranty Period Start Date
Dealer / Distributor Sales: In view of Dealer or Distributor stocking pracces, the Standard Warranty Period for products sold
through Dealers or Distributors will commence from the Clear-Com invoice date and will include an automac extension
of three months. Any valid warranty claim within the Standard Warranty Period as determined by the Clear-Com invoice
date will be covered without further supporng evidence. All warranty claims aer this date must be supported by the
Customer’s proof of purchase that demonstrates the product is sll within the Standard Warranty Period (as detailed in
Secon 1.c.i above, plus the automac three month extension) from their purchase date.
Direct Sales: The Standard Warranty Period will commence from the date the product was shipped from Clear-Com to the
Customer. The Standard Warranty Period start date for contracts that include commissioning will be the date of the Site
Acceptance Test (SAT) or one month from conclusion of the commissioning project, whichever is earlier.
f. Invalidaon of Warranty
i. This Limited Warranty shall be invalidated if the product’s outer case has been opened and internal
modicaons
have been made or damage has occurred, or upon the occurrence of other damage or failure not aributable
to normal wear and tear. Authorized modicaons with Clear-Com’s express wrien permission will not invali-
date the warranty.
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