Clear-Com Tempest2400 User Manual

84 www.clearcom.com
Technical Support & Repair Policy
November 1, 2008
In order to ensure that your experience with Clear-Com and our World Class products is as benecial, eecve and ecient
as possible, we would like to dene the policies and share some “best pracces” that can accelerate any problem solving
processes which we may nd necessary and to enhance your customer service experience. Our Technical Support, Return
Material Authorizaon, and Repair Policies are set forth below. These Policies are subject to revision and constantly evolve
in order to address our Customers’ and the Market’s needs. Accordingly these are provided by way of guidance and for
informaon only and may be changed at anyme with or without Noce.
TECHNICAL SUPPORT POLICY
Telephone, online, and e-mail technical support will be provided by the Customer Service Center free of charge during the
Warranty Period. Technical support will be provided free of charge for all soware products under the following condions:
The applicaon, operang, and embedded soware is installed on a product covered by Clear-Com’s Limited Warranty,
and:
» The soware is at the current release level; or,
» The soware is one (1) version removed from current.
Older versions of soware will receive “best-eort” support, but will not be updated to correct reported bugs or add
requested funconality.
For Technical Support:
North and South America, (incl Canada, Mexico, and the Caribbean) & US Military:
Hours: 0800 – 1700 Pacic Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: CustomerServicesUS@clearcom.com
Europe, the Middle East and Africa:
Hours: 0800 – midnight Central European Time
Days: Monday - Friday
Tel: +49 40 853 999 700
Email: TechnicalSupportEMEA@clearcom.com
Asia-Pacic:
Hours: 0800 – 1700 Pacic Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: CustomerServicesAPAC@clearcom.com
Email Technical Support is available for all Clear-Com branded products free of charge for the life of the product, or two
years aer a product has been classied as obsolete, whichever comes rst. Support for Distributor and Dealer Sales
Distributors and Dealers may ulize the Customer Service Centers once a system has been installed and commissioned.
Clear-Com Systems and Applicaons Engineers will provide support to the Distributor from the pre-sales stage through to
sasfactory installaon for new system purchases. Customers will be encouraged to contact their Dealer or Distributor with
their installaon and technical support enquires rather than using the Customer Service Centers directly.
Support for Direct Sales:
Customers may ulize the Customer Service Centers once a system has been installed and commissioned by Clear-Com
Systems and Applicaons Engineers, or in the case of project installaons, once the Project Team has completed the hand-
over to the Support Centers.
RETURN MATERIAL AUTHORIZATION POLICY
Authorizaons: All products returned to Clear-Com or a Clear-Com Authorized Service Partner must be idened by a
Return Material Authorizaon (RMA) number. The Customer will be provided with an RMA number upon contacng Clear-

Clear-Com Tempest2400 Specifications

General

Brand	Clear-Com
Model	Tempest2400
Category	Intercom System
Language	English