Clear-Com Tempest2400 User Manual

Clear-Com®
Tempest®2400 2-Channel Wireless Intercom System 85
Com Sales Support as instructed below.
The RMA number must be obtained from Clear-Com via phone or email prior to returning product to the Service Center.
Product received by the Service Center without a proper RMA number is subject to return to the Customer at the Customer’s
expense. Damaged equipment will be repaired at the Customer’s expense. Returns are subject to a 15% restocking fee.
Advance Warranty Replacements (AWRs):
During the rst 30 days of the Standard Warranty Period: Once the equipment fault has been veried by Clear-Com or its
authorized representave, Clear-Com will ship a new replacement product. The Customer will be provided with an RMA
number and be required to return the faulty equipment within 14 days of receipt of the replacement or will be invoiced
for the list price of a new product.
During days 31-90 of the Standard Warranty Period: Once the equipment fault has been veried by Clear-Com or its authorized
representave, Clear-Com will ship a like-new, fully refurbished replacement product. The Customer will be provided with
an RMA number and be required to return the faulty equipment within 14 days of receipt of the replacement or will be
invoiced for the list price of a new product.
To obtain an RMA number or request an AWR:
North and South America, Asia-Pacic, and US Military:
Hours: 0800 – 1700 Pacic Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: SalesSupportUS@clearcom.com
Europe, the Middle East and Africa:
Hours: 0800 – 1700 GMT + 1
Days: Monday - Friday
Tel: + 44 1223 815000
Email: SalesSupportEMEA@clearcom.com
Note: AWRs are not available for UHF WBS Analog wireless intercom systems. UHF WBS Analog wireless intercom systems
out-of-box failures must be returned to Alameda for repair.
Note: Out-of-box failures returned aer 90 days will be repaired and not replaced unless approved by Clear-Com
Management.
Note: AWRs are not available aer 90 days of receipt of product unless an AWR Warranty Extension is purchased at the
me of product purchase.
Note: Shipping charges, including dues, taxes, and insurance (oponal), to Clear-Com’s factory is the responsibility of the
Customer. Shipping AWRs from Clear-Com is at Clear-Com’s expense (normal ground or internaonal economy delivery).
Requests for expedited shipping (E.g. “Next-Day Air”) and insurance are the responsibility of the Customer.
REPAIR POLICY
Repair Authorizaons: All products sent to Clear-Com or a Clear-Com Authorized Service Partner for repair must be
idened by a Repair Authorizaon (RA) number (see above). The Customer will be provided with an RA number upon
contacng Clear-Com Customer Services as instructed below.
The RA number must be obtained from Clear-Com via phone or email prior to returning product to the Service Center.
Product received by the Service Center without a proper RA number is subject to return to the Customer at the Customer’s
expense.
Return for Repair
Customers are required to ship equipment at their own cost (including transportaon, packing, transit, insurance, taxes and
dues) to Clear-Com’s designated locaon for repair.
Clear-Com will pay for the equipment to be returned to the Customer when it is repaired under warranty.
Shipping from Clear-Com is normal ground delivery or internaonal economy. Requests for expedited shipping (E.g. “Next-

Clear-Com Tempest2400 Specifications

General

Brand	Clear-Com
Model	Tempest2400
Category	Intercom System
Language	English