Troubleshooting
7 - 8 Problems and Possible Solutions
7
The system will not wake up from a
power saving state (Sleep/Hibernate)
on network activity (Wake on LAN) even
though I have plugged in the powered
AC/DC adapter.
Wake on LAN is supported in AC mode only.
When the system enters a power saving state the plugged in AC/DC adapter
should be connected, and should remain connected, in order to allow the
system to wake up on network activity. Unplugging the adapter, and then
plugging it back in again, will not allow the system to wake up on network
activity.
The computer feels too hot. Make sure the computer is properly ventilated and the Vent/Fan intakes are not
blocked. If this doesn’t cool it down, put the system into Hibernate mode or turn
it off for an hour. Make sure the computer isn’t sitting on a thermal surface (see
“Overheating” on page 1 - 16). Make sure you’re using the correct adapter.
Make sure that your notebook is completely powered off before putting it into a
travel bag (or any such container). Putting a notebook which is powered on in a
travel bag may cause the Vent/Fan intakes to be blocked.
When playing a video in Media Player,
while using a 4K panel, the counting timer
area at the bottom of the screen
appears to be cut off slightly.
The size of text, apps and other items in Settings > System > Display is set to
250%. In this case it is recommended that the setting should be less than
250%.
When you are playing a game and you
use the Windows Key to switch to the
desktop an error message, or Blue
Screen, occurs.
This is a DirectX compatibility issue. In this case disable DirectX from within the
game controls.
Problem Possible Cause - Solution
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