Why is the USB interface not working on my COBHAM IP Phone?
If the USB (Host) interface on your COBHAM IP Phone isn't working, ensure that the interface is enabled. Enable it by selecting the USB interface icon in the display or by accessing the web interface and selecting Control panel > USB > Enable.
What does 'External control' mean on my COBHAM IP Phone display?
If the display on your COBHAM IP Phone shows 'External control,' the device is currently being controlled by an external application, such as LaunchPad or an AT command interface. To use the built-in web interface or the display, stop the external application and restart the EXPLORER 710. Then, open your browser and access the web interface.
Why my COBHAM Transceiver EXPLORER 710 cannot obtain its position using GPS?
If your COBHAM Transceiver EXPLORER 710 is failing to get a GPS position, it may be due to a weak or absent GPS signal. Check the GPS status on the display or web interface. Place the EXPLORER 710 flat on a level surface, pointing upwards, with an unobstructed view of the sky to help it obtain GPS fix. Once GPS fix is obtained, you can direct the antenna towards the BGAN satellite.
How to fix no signal or weak signal from BGAN satellite on COBHAM Antenna?
If you're experiencing no signal or a weak signal from the BGAN satellite on your COBHAM Antenna, it could be due to: * **Blocked View:** Ensure the EXPLORER 710 has an unobstructed view of the satellite. Be aware that window glass may reduce the signal level. * **Incorrect Antenna Direction:** Verify that the antenna is pointed correctly according to the position data. Adjust the position to achieve the highest possible signal strength.
Why COBHAM Antenna EXPLORER 710 cannot obtain its position using GPS?
If your COBHAM Antenna EXPLORER 710 is unable to determine its position using GPS, it may be due to a weak or absent GPS signal. If the EXPLORER 710 hasn't been used recently in the same location, acquiring the GPS position could take up to 10 minutes. Check the GPS status on the display or web interface. Place the EXPLORER 710 flat on a level surface, pointing upwards with a clear view of the sky, to help it acquire a GPS fix. Once the GPS fix is obtained, you can orient the antenna towards the BGAN satellite.
Why does my COBHAM Antenna display show 'Emergency calls only'?
If your COBHAM Antenna display indicates 'Emergency calls only', the BGAN network may only be available for emergency calls due to: 1) An expired Airtime subscription. Check your subscription with the Airtime Provider. 2) An invalid SIM card. Verify your SIM card is valid for BGAN network communication. 3) A missing SIM card. Insert the SIM card. 4) A cancelled PIN code. Enter the PIN code.
How to fix 'Insert SIM' message on COBHAM Antenna?
If the display of your COBHAM Antenna shows 'Insert SIM', it indicates that the SIM card is either missing or not properly inserted. Remove the battery and insert the SIM card into the SIM slot, following the instructions provided.
Why can't I access the COBHAM Antenna web interface?
If you are unable to access the web interface of your COBHAM Antenna, the issue might be due to: * **Proxy Server Settings:** If using Microsoft Internet Explorer, go to Tools > Internet Options > Connections > LAN Settings and uncheck 'Use a proxy server for your LAN'. * **Incorrect IP Address:** Verify the IP address and re-enter it. The default IP address is 192.168.0.1
What does 'No GPS fix' mean on my COBHAM Antenna display?
If your COBHAM Antenna display shows 'No GPS fix,' the EXPLORER 710 can't register on the network because the GPS position is unknown. Ensure the view to GPS satellites is unobstructed. Place the EXPLORER 710 flat on a level surface, pointing straight upwards, with a clear view of the sky. Once GPS fix is obtained, point the antenna toward the BGAN satellite.
How do I fix a WLAN connection issue on my COBHAM Antenna?
If a WLAN connection cannot be established with your COBHAM Antenna, ensure that the WLAN interface is enabled either via the display icon or through the web interface in the Control Panel. Also, ensure that your computer is not too far from the EXPLORER 710. Keep in mind that the specified maximum distance is only valid under ideal conditions.
Device emits RF energy; maintain a minimum safety distance of 1m from the antenna front.
Use only approved batteries from Cobham SATCOM to avoid explosion or fire hazards.
Provides English translation of battery hazards and safety recommendations.
Maintain a minimum separation distance of 1 meter from the antenna front to a person.
Overview of the EXPLORER 710's capabilities and features for voice and data communication.
Details on the EXPLORER 710's features, including connectivity and hardware specifications.
Identification of key components and physical parts of the EXPLORER 710 terminal.
Instructions for initial inspection and unpacking of the EXPLORER 710 system.
Details on connecting various cables to the EXPLORER 710's connector panel and ports.
Steps for powering on and off the EXPLORER 710 terminal and entering the SIM PIN.
Guidance on connecting to BGAN or cellular networks and pointing the antenna.
Procedure for establishing a wireless connection to the EXPLORER 710.
Instructions for connecting to the EXPLORER 710 via a wired Ethernet connection.
Steps for connecting smartphones or IP handsets for calls via LAN or WLAN.
Accessing and navigating the terminal's built-in web interface.
Procedures for updating the terminal's software via web interface or USB.
Steps to perform a recovery software update if the terminal becomes inoperative.
A guide to identifying and resolving common problems with the EXPLORER 710.
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