Dalsa Linea SWIR GigE Series - Device IP Error; Device Available but with Operational Issues; Always Important; Multiple Camera Issues

Linea SWIR GigE Series Camera Troubleshooting
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Device IP Error
The GigE server tray icon shows a warning with IP errors. Review the following topics on
network IP problems to identify and correct the condition.
Refer to Teledyne DALSA’s Network Imaging Package manual for information on the Network
Configuration tool and optimization for GigE Vision cameras and devices.
Multiple Camera Issues
• When using multiple cameras with a computer with multiple NIC ports, confirm each camera
has been assigned an IP address by checking the GigE server.
• To reduce network traffic in configured problem free systems, use the Network Configuration
tool to stop camera discovery broadcasts. Refer to Teledyne DALSA’s Network Imaging manual.
• When using multiple cameras connected to a VLAN Ethernet switch, confirm that all cameras
are on the same subnet setup on that switch. See Teledyne DALSA’s Network Imaging package
manual for more information.
• If a camera installed with other GigE Vision cameras cannot connect properly with the NIC or
has acquisition timeout errors, there may be a conflict with the third party camera's filter
driver. In some cases, third party filter drivers modify the NIC properties so Teledyne DALSA’s
Sapera Network Imaging Driver does not install. Verify by uninstalling the third party driver and
installing the camera package again.
• Verify that your NIC is running the latest driver available from the manufacturer.
Device Available but with Operational Issues
A properly installed camera with no network issues may still not perform optimally.
Operational issues concerning cabling, Ethernet switches, multiple cameras and camera exposure
are discussed in the following sections:
Always Important
• Camera firmware updated. Refer to File Access via the CamExpert Tool (Quick Camera
Firmware Upgrade).
• Power Failure During a Firmware Update–Now What?.
• Cabling and Communication Issues.
• Preventing Operational Faults due to ESD.
No Timeout messages
• CamExpert grabs (with no error message) but there is no image (display window stays
black). Refer to Acquisition Error without Timeout Messages.
• CamExpert grabs (with no error message) but the frame rate is lower than expected. Refer
to Camera acquisition is good but acquisition rate is lower than expected.
• No image and the line rate is lower than expected.
Refer to Camera is functional but acquisition rate is lower than expected.
• No image but the frame rate is as expected.
Refer to Camera is functional, line rate is as expected, but image is black.