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DM-00767 Duplex Jam
The card is lost in the duplex module.
Possible Cause 1: A card is jammed in or near the duplex unit.
Solution 1a: Open the back door of the printer (1). Release any cards stuck
in the module (2). Make sure that the duplex mechanism can move freely in
the direction shown (3).
Solution 1b: If the card is stuck between the upper and lower duplex units,
remove the card from the printer. You might see a “PR 01706” message after
removing the card. Clear the message to continue.
Possible Cause 2: The rollers in the duplex mechanism are dirty.
Solution 2: Run a printer cleaning card, and then clean the printer rollers
including the duplex module rollers.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 21
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