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DM-00768 Lower Duplex Jam
The card is lost in the lower duplex unit.
Possible Cause 1: A card is jammed in or near the lower duplex unit.
Solution 1a: Open the back door of the printer (1). Release any cards stuck
in the duplex unit (2). Make sure that the duplex mechanism can move freely
in the direction shown (3).
Solution 1b: If the card is stuck between the upper and lower duplex units,
remove the card from the printer. You might see a “PR 01706” message
after removing the card. Clear the message to continue.
Possible Cause 2: The rollers in the duplex unit are dirty.
Solution 2: Run a printer cleaning card, and then clean the printer rollers
including the duplex unit rollers.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 21
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