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■ Troubleshooting
● If trouble occurs
If trouble occurs, find the same phenomenon and message in the following table and deal with it
before contacting our service person.
If the problem still persists, then contact our service person.
Phenomenon Check Point Solution
Is the power cord unplugged
from the outlet or inlet of the
machine?
Plug in the power cord properly
(outlet/inlet of the machine).
The machine does not start
when the power switch is
turned on.
Is the machine in AUTO SLEEP
mode?
Press any of the keys.
AUTO SLEEP mode is
cancelled and the machine will
be available.
Is the document set correctly?
(printing face down?)
Set the document with printing
face down.
When you use the automatic
document feeder (ADF), set the
document with printing face up.
Is the master roll set properly?
(right side up?)
Set the master roll properly.
There is no printing on the
ejected paper.
Is the print paper winding on the
drum?
Remove the paper on the drum.
Paper is winding on the drum. Is there all black part on the
upper part of the document?
If there is all black part on the
upper part of the document, the
paper is not easily ejected.
Set the document up side down
and perform master making
again.
Is the glass clean?
Clean the class with dry soft
cloth.
Is the surface of the drum
clean?
Pull out the drum and remove
foreign material on the drum
surface if any.
If foreign material is between the
drum and master, peel off the
master and remove it. Then,
set the drum and perform
master making again.
Some part of printing is missing.
Is master size set? Set master size.
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