Serinus 40 User Manual 2.2
Service and Repairs
Our qualified and experienced technicians are available to provide fast and friendly service between
the hours of 8:30am – 5:00pm AEST Monday to Friday. You are welcome to speak to a service
technician regarding any questions you have about your analyser.
Service Guidelines
In the first instance, please call or email us if you are experiencing any problems or issues with your
analyser.
If you are within Australia or New Zealand please contact our service response centre via email on
service@ecotech.com.au or call +61 (0)3 9730 7800.
If outside of Australia and New Zealand please email our international support department at
intsupport@ecotech.com or call +61 3 9730 7800.
If we cannot resolve the problem through technical support, please email the following information:
Name and phone number
Company name
Shipping address
Quantity of items being returned
Model number/s or a description of each item
Serial number/s of each item (if applicable)
A description of the problem
Original sales order or invoice number related to the equipment
When you email us we will assign a Return Material Authorisation (RMA) number to your shipment
and initiate the necessary paperwork to process your equipment within 48 hours.
Please include this RMA number when you return equipment, preferably both inside and outside the
shipping packaging. This will ensure you receive prompt service.
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