Serinus 40 User Manual 2.2
Claims for Damaged Shipments and Shipping Discrepancies
Damaged Shipments
Inspect all instruments thoroughly on receipt. Check materials in the container/s against the
enclosed packing list. If the contents are damaged and/or the instrument fails to operate properly,
notify the carrier and Ecotech immediately.
The following documents are necessary to support claims:
Original freight bill and bill of lading
Original invoice or photocopy of original invoice
Copy of packing list
Photographs of damaged equipment and container
You may want to keep a copy of these documents for your records.
Please refer to the instrument name, model number, serial number, sales order number, and your
purchase order number on all claims.
You should also:
Contact you freight forwarder for an insurance claim
Retain packing material for insurance inspection
Shipping Discrepancies
Check all packages against the packing list immediately on receipt. If a shortage or other discrepancy
is found, notify the carrier and Ecotech immediately. We will not be responsible for shortages against
the packing list unless they are reported promptly (within 7 days).
Contact Details
Head Office
1492 Ferntree Gully Road, Knoxfield VIC Australia 3180
Phone: +61 (0)3 9730 7800 Fax: +61 (0)3 9730 7899
Email: info@ecotech.com
Service: service@ecotech.com.au
International Support: intsupport@ecotech.com
www.ecotech.com
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