12. Service
Note:
Our policy is to provide support for product after obsolescence through various options
including maintenance, repair, enhancement and replacement. Support will be available
for several years after product obsolescence and in compliance with any applicable
legislation. We will always undertake appropriate actions to ensure support is
maintained and, where support is no longer possible, will ensure this is communicated to
all affected customers with a suitable notice period.
Our products, spares and accessories are available from our companies in Belgium,
Brazil, China, France, Germany, Israel, Italy, Japan, Korea, Singapore, United Kingdom,
U.S.A and a world-wide network of distributors. The majority of these centres employ
Service Engineers who have undergone our comprehensive training courses.
Order spare parts and accessories from our nearest company or distributor. When
ordering, state for each part required:
▪ Model and Item Number of the equipment
▪ Serial number
▪ Item Number and description of part.
Our products are supported by a world-wide network of our Service Centres. Each
Service Centre offers a wide range of options including: equipment decontamination;
service exchange; repair; rebuild and testing to factory specifications. Equipment which
has been serviced, repaired or rebuilt is returned with a full warranty.
The local Service Centres can also provide our engineers to support on-site
maintenance, service or repair of equipment. For more information about service
options, contact our nearest Service Centre or the company.
12.1 Return the equipment or components for service
Before you send your equipment to us for service or for any other reason, you must
complete a Declaration of Contamination Form. The form tells us if any substances
found in the equipment are hazardous, which is important for the safety of our
employees and all other people involved in the service of your equipment. The hazard
information also lets us select the correct procedures to service your equipment.
If you are returning equipment note the following:
▪ If the equipment is configured to suit the application, make a record of the
configuration before returning it. All replacement equipment will be supplied with
default factory settings.
▪ Do not return equipment with accessories fitted. Remove all accessories and retain
them for future use.
▪ The instruction in the returns procedure to drain all fluids does not apply to the
lubricant in pump oil reservoirs.
Download the latest documents from edwardsvacuum.com/HSForms/, follow the
procedure in HS1, fill in the electronic HS2 form, print it, sign it, and return the signed
copy to us.
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