What to do if Entrust Sigma DS3 Printer magnetic stripe data was sent in unsupported encoding format?
If the magnetic stripe data was sent in an encoding format not supported by the track on your Entrust printer, review the encoding format setting for the tracks in the Printer Dashboard.
What causes temporary communication problem with Entrust Sigma DS3 Printer?
If you are experiencing a temporary communication problem with your Entrust printer, check the following: Avoid using USB extension cables as they can cause communication issues. Ensure that you are using a USB cable that is no more than 6 feet (2 meters) long and rated for USB 3.0 data transmission. If you are using a USB hub, it is recommended to use a self-powered hub.
Why Entrust Printer cannot use the installed ribbon?
If your Entrust printer cannot use the installed ribbon, use ribbon specifically designed for this printer model to ensure compatibility and proper function.
What to do if Entrust Sigma DS3 shows available but Message 500 displays?
If the Printer Properties > Status tab shows the printer is available, but Message 500 still displays after sending a card to print, ensure that you're using the same type of data cable (USB or network) that was used during the initial printer installation, as you cannot switch cable types after setup. Also, verify that both ends of the data cable are securely connected. If necessary, replace a defective USB cable.
Why is printing blurred on Entrust Sigma DS3 Printer?
If the printing appears blurred on your Entrust printer, it might be because the cards have a matte finish instead of a glossy one. Use cards that meet the printer's requirements for optimal print quality.
What to do if Entrust Sigma DS3 Printer is unlocked?
If your Entrust printer is unlocked, make sure that all access doors are closed securely and locked.
What to do if Entrust Sigma DS3 is paused while printing?
If your Entrust printer is paused while printing, press the printer’s USER button to resume the printing process.
Why Entrust Card Printer Driver sample card does not print?
If the Card Printer Driver sample card or magnetic stripe test cards do not print on your Entrust printer, ensure that 'Enable bidirectional support' is selected on the Printer Properties > Ports tab to allow printing from the Card Printer Driver.
Why do cards look faded on Entrust Printer?
If your Entrust printer cards look faded, it might be because the image capture system needs adjustment. Adjust the color settings to resolve this issue.
What to do if Entrust Sigma DS3 Printer data cable is damaged?
If the data cable of your Entrust printer is damaged or frayed, power off the printer first. If you have a spare cable, replace the damaged one. Otherwise, contact your service provider to order a new data cable.
General| Print Resolution | 300 dpi |
|---|---|
| Card Capacity Input Hopper | 100 cards |
| Card Capacity Output Hopper | 25 cards |
| Power Supply | 100-240 VAC, 50/60 Hz |
| Print Technology | Dye sublimation |
| Print Capabilities | Single or dual-sided |
| Card Thickness | 0.010 inches to 0.040 inches |
| Supported Card Sizes | CR80 (85.6 mm x 54 mm) |
| Connectivity | USB and Ethernet |
| Operating System Support | Windows 7, 8, 10, Server 2008, 2012, 2016 |
| Weight | 5.49 kg (12.1 lbs) |
| Operating Temperature | 15°C to 35°C (60°F to 95°F) |
| Operating Humidity | 20% to 80% (non-condensing) |
| Print Speed | Up to 250 cards per hour (YMCKT) |
Provides user information for the Sigma DS1, DS2, and DS3 Card Printers.
Details the target user for this manual, including operators and administrators.
Lists contact information for Entrust Technical Support across different regions.
Overview of Sigma card printers, their capabilities, and available options.
Introduces the overview of printer components and their functions.
Describes the printer's role, system requirements, and necessary hardware/software.
Defines the typical roles of operators and administrators in the system.
Explains the printer's use of TLS encryption for secure data transmission.
Details front panel controls, LCD panel icons, and menu navigation for printer operation.
Guides on how to find IPv4 and IPv6 addresses via printer menus.
Covers printing test cards and loading/replacing supplies.
Pre-print checks, card design setup, and software requirements.
Step-by-step guides for printing cards using ID software or other applications.
Outlines procedures for cleaning the printer, printhead, and managing the reject tray.
Guides to diagnose and resolve system-level and fundamental printer operational problems.
Addresses installation problems, USB/network issues, and driver communication errors.
Explains common problems with printed card quality, such as smudging, color flaws, or incorrect print density.
Covers magnetic stripe problems, card jams, ribbon issues, and interpretation of various printer messages.
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