What to do if Entrust Sigma DS3 Printer is not connected to the network?
If your Entrust printer is not connected to the network, or your PC is not connected to the network, make sure that both ends of the data cable are properly connected. If you find any defective cables, replace them.
What to do if Entrust Sigma DS3 Printer shows Message 500?
If you encounter Message 500 after sending a card to print on your Entrust printer, consider switching from DHCP network addressing to static IP addressing, especially if this issue occurs frequently.
Why Entrust Sigma DS3 Properties shows printer is not available?
If the Printer Properties > Status tab shows that your Entrust Printer is not available, ensure that you are using the same type of data cable (USB or network) that was used when the printer was initially installed. You cannot switch the type of data cable after installation. Also, verify that the current printer IP address matches the IP address on the Printer Properties > Ports tab.
How to fix loose cable on Entrust Printer?
If the cable of your Entrust Printer is loose, reconnect the USB cable to the ports on both the PC and the printer. Then, power the printer off and back on. If the PC and printer still do not communicate, restart the PC.
What to do if print job disappears from Entrust Sigma DS3 queue?
If a print job disappears from the print queue on your Entrust Printer but doesn't print, it might be because the printer USB cable was disconnected after the application sent the job. Reconnect the cable and try the job again.
How to fix Entrust Printer when PC USB port does not communicate with the printer USB port?
To resolve the issue where the PC USB port isn't communicating with the printer USB port, open Device Manager and find the list of USB devices. Disable the shutdown option for each hub in the list. If necessary, restart your PC for the changes to take effect. If you're using a laptop, allow time for USB communication to enable after hibernation. Try unplugging and reconnecting the USB printer port. As a last resort, replace the PC port or the PC. Contact your PC or port vendor for further assistance if needed.
Provides user information for the Sigma DS1, DS2, and DS3 Card Printers.
Details the target user for this manual, including operators and administrators.
Lists contact information for Entrust Technical Support across different regions.
Overview of Sigma card printers, their capabilities, and available options.
Introduces the overview of printer components and their functions.
Describes the printer's role, system requirements, and necessary hardware/software.
Defines the typical roles of operators and administrators in the system.
Explains the printer's use of TLS encryption for secure data transmission.
Details front panel controls, LCD panel icons, and menu navigation for printer operation.
Guides on how to find IPv4 and IPv6 addresses via printer menus.
Covers printing test cards and loading/replacing supplies.
Pre-print checks, card design setup, and software requirements.
Step-by-step guides for printing cards using ID software or other applications.
Outlines procedures for cleaning the printer, printhead, and managing the reject tray.
Guides to diagnose and resolve system-level and fundamental printer operational problems.
Addresses installation problems, USB/network issues, and driver communication errors.
Explains common problems with printed card quality, such as smudging, color flaws, or incorrect print density.
Covers magnetic stripe problems, card jams, ribbon issues, and interpretation of various printer messages.
General| Print Resolution | 300 dpi |
|---|---|
| Card Capacity Input Hopper | 100 cards |
| Card Capacity Output Hopper | 25 cards |
| Power Supply | 100-240 VAC, 50/60 Hz |
| Print Technology | Dye sublimation |
| Print Capabilities | Single or dual-sided |
| Card Thickness | 0.010 inches to 0.040 inches |
| Supported Card Sizes | CR80 (85.6 mm x 54 mm) |
| Connectivity | USB and Ethernet |
| Operating System Support | Windows 7, 8, 10, Server 2008, 2012, 2016 |
| Weight | 5.49 kg (12.1 lbs) |
| Operating Temperature | 15°C to 35°C (60°F to 95°F) |
| Operating Humidity | 20% to 80% (non-condensing) |
| Print Speed | Up to 250 cards per hour (YMCKT) |
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