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Obtaining Assistance

5-38 SmartEdge 1200 Router Hardware Guide

ODD Examples

The following example shows how to initiate a session on the standby controller card and display results:

[local]Redback#diag on-demand standby level 2 loop 4

[local]Redback#show diag on-demand standby

The following example shows how to initiate a session on the Ethernet card in slot 3, display results, and

return the card to the in-service state:

!Place the card in ODD state

[local]Redback#configure

[local]Redback(config)#card ether-12-port 3

[local]Redback(config-card)#shutdown

[local]Redback(config-card)#on-demand-diagnostic

[local]Redback(config-card)#end

!Run an ODD session

[local]Redback#diag on-demand card 3 level 3 loop 5

!Display results

[local]Redback#show diag on-demand card 3

!Return the card to the in-service state

[local]Redback#configure

[local]Redback(config)#card ether-12-port 3

[local]Redback(config-card)#no on-demand-diagnostic

[local]Redback(config-card)#no shutdown

[local]Redback(config-card)#end

Obtaining Assistance

If you cannot determine the nature of the problem by using the information in this chapter, contact your

local technical support representative. To help diagnose the problem when you communicate with your

representative, ensure that you include the following information in your problem report (if communicating

by fax or e-mail):

• Your name and telephone number

• Name of responsible person (if not yourself), e-mail address, and telephone number

• Your system serial number (from the output of the show hardware command in any mode)

• Brief description of the problem

• List of identifiable symptoms

Clear the latest results for a traffic card. clear diag on-demand card slot

Clear the latest results for the standby controller card. clear diag on-demand standby

Table 5-45 Clear Results from ODD Sessions (continued)

Task Command

Ericsson Redback Networks SmartEdge 1200 User Manual

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