13 Trouble Shooting
When the phone is not in normal use, the user can try the following methods to restore
normal operation of the phone or collect relevant information and send a problem report
to Fanvil technical support mailbox.
13.1 Get Device System Information
Users can get information by pressing the [Menu] >> [Status] option in the phone.The
following information will be provided:
The network information
Equipment information (model, software and hardware version), etc.
13.2 Reboot Device
Users can reboot the device from soft-menu, [Menu] >> [Basic] >> [Reboot System],
and confirm the action by [OK]. Or, simply remove the power supply and restore it again.
13.3 Reset Device to Factory Default
Reset Device to Factory Default will erase all user’s configuration, preference, database
and profiles on the device and restore the device back to the state as factory default.
To perform a factory default reset, user should press [Menu] >> [Advanced] , and then
input the password to enter the interface. Then choose [Factory Reset] and press
[Enter], and confirm the action by [OK]. The device will be rebooted into a clean factory
default state.
13.4 Screenshot
If there is a problem with the phone, the screenshot can help the technician locate the
function and identify the problem. In order to obtain screen shots, log in the phone
webpage [System] >> [Tools], and you can capture the pictures of the main screen (you
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