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Technical Support
FARO Technologies, Inc. is committed to providing the best technical
support to our customers. Our Service Policy is detailed in Appendix C:
Industrial Products Service Policy of this manual. If you have any
problem using one of our products, please follow these steps before
contacting our Technical Support Team:
• Be sure to read the relevant sections of the documentation to find the
help you need.
• Visit the FARO Customer Service area on the Web at www.faro.com
to search our technical support database. This is available 24 hours a
day 7 days a week.
• Document the problem you are experiencing. Be as specific as you
can. The more information you have, the easier the problem will be to
solve.
• If you still cannot resolve your problem, have your device’s Serial
Number available before calling.
North American Technical Support hours are from 8:00 a.m. to 5:00
p.m. Eastern Standard Time (EST), Monday through Friday. European
Technical Support Hours are from 8:00 a.m. to 5:00 p.m. Central
European Standard Time (CET). You can also e-mail or fax any
problems or questions 24 hours a day.
• Phone
North America:
800 736 2771, +1 407 333 3182 (Worldwide)
Europe:
+800 3276 7378, +49 7150 9797-400 (Worldwide)
Asia:
+65 6511 1350
Japan:
+81 561 63 1411
China:
+86 21 6191 7600
India:
+91 11 4167 6330/1
• Fax
North America:
FaroArm +1 407 333 8056
08M46E00_FaroArmUSB.book Page 93 Tuesday, February 17, 2009 1:42 PM
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