C-1
Appendix C: Industrial Products
Service Policy
A one-year maintenance/warranty comes with the purchase of new
FARO manufactured hardware products. Supplemental Service Plans
are also available at additional cost. See Appendix D: Industrial Service
Policy for further details.
FARO Hardware under Maintenance/
Warranty
The following is a summary of what services can be obtained under the
original warranty or Supplemental Service Plan.
1 Factory repairs on FARO-manufactured hardware products.
2 Factory repairs are targeted for completion within 7 (FaroArms) or 14
(FARO Laser Trackers and Laser Scanners) working days of FARO’s
receipt of the defective item. The customer is responsible for
returning the hardware to FARO in the original packing container or
custom case.
3 FARO will return the hardware via 2-day air service to the
Continental U.S. Outside the Continental U.S., FARO will return the
hardware to the customs broker via 2-day air service. Expedited
service can be arranged at the customer’s expense.
4 Upon expiration of original warranty a Supplemental Service Plan
may be purchased and can be renewed annually on
FARO-manufactured hardware products.
5 All Supplemental Service Plans will be due for renewal at the end of
the month in which the Service Plan or warranty was purchased, plus
12 months.
6 The original warranty and Supplemental Service Plan are transferable
to subsequent owners under certain conditions:
• The FaroArm is currently under the original warranty and
Supplemental Service Plan.
• New owner is, or becomes, a certified user.
• A FARO Transfer of Original Warranty or Service Plan Agreement
form is completed and submitted to Customer Service.
08M46E00_FaroArmUSB.book Page 1 Tuesday, February 17, 2009 1:42 PM
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