FaroArm
®
Manual
January 2009
59
Chapter 1: Introduction to the FaroArm
®
Troubleshooting
Error message on host computer.
• Contact FARO’s Customer Service by Phone, Fax or E-Mail. See
“Technical Support” on page 93. Have the message ready.
Probe calibration fails.
• Check that the diameter stamped on the probe tip matches the tip of
the current probe. See “Edit Probe” on page 78.
• Make sure the FaroArm probe is secure. Only hand-tighten the
probe with the 12mm wrench. Do not over-tighten the probe.
• Make sure that the calibration hole, cone or sphere is located about
2/3 the distance of the arm from the base.
• Make sure that the calibration cone, or sphere, is securely screwed
into the holder and that the holder is securely fastened to a stable
surface.
• Make sure that probe tip is in contact with hole, cone or sphere.
• Calibrate the probe again, and check that all points were digitized
properly.
• Use the other calibration method (sphere or hole).
Buttons (FRONT & BACK) will not respond.
• Make sure that all of the encoders are referenced. See “Referencing
the Encoders” on page 16.
• Turn auxiliary port OFF. See “Edit Probe” on page 78.
• Check buttons in Diagnostic command. See “Diagnostics” on
page 87.
Single-point certification shows excessive error.
• You must use a ball probe. Check that it is installed correctly. See
“Installing Probes” on page 21.
• Recalibrate probe. See “Calibrate Probe” on page 79.
• During the test, watch the probe to ensure flush seating in the hole.
See “FaroArm Certification” on page 46.
08M46E00_FaroArmUSB.book Page 59 Tuesday, February 17, 2009 1:42 PM
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