Fiery E-41 - Page 136

TROUBLESHOOTING 136
System performance
System performs slowly
and/or hangs periodically.
Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• CMOS settings need to be reset or are
corrupted
• Motherboard is faulty
1. Recheck all cables and connections.
2. Make sure that the CPU is firmly seated in its socket and
that the fan cable is connected to the motherboard.
3. If the problem persists, reinstall the system software
(see page 105).
4. Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector (see page 77).
5. Clear the CMOS (see page 85).
6. If the problem persists, you may need to replace the
motherboard (see page 65).
Clock is slow. • CMOS settings need to be reset or are
corrupted
• Missing or dead battery on
the motherboard
1. Clear the CMOS (see page 85).
2. Replace the battery on the motherboard and update the time
in the Windows Control Panel (if a monitor is connected),
Command WorkStation, or WebTools.
System performance (cont.)
The E-41 hangs during the
user software installation
segment.
Possibly one of the following:
• The time and date need to be configured
in the E-41 BIOS. (If the battery was
removed from the E-41 motherboard
during service and the time and date
were not configured in Setup afterward,
the E-41 will hang during the user
software installation segment.)
• User Software DVD is corrupted.
• The DVD drive is faulty.
• The HDD is faulty.
1. Set the time and date in the BIOS:
• Power off the E-41 and remove the User Software DVD
when it ejects.
• If not already connected, connect a keyboard and a monitor
to the E-41.
• Power on the E-41 and immediately press F2 repeatedly to
launch the BIOS setup utility.
• Configure the time and date.
(To navigate, use the tab key and the -/+ keys).
• Save changes and exit (F10).
• When the E-41 reaches Idle, power off and then begin a full
software installation again starting with the System Software
DVD (see page 105).
2. If the problem persists, obtain another User Software DVD
and begin software installation again starting with the
System Software DVD (see page 105).
3. If the problem persists, you may need to replace the
DVD drive (see page 101).
If replacing the DVD drive does not correct the problem,
reinstall the old DVD drive in the system.
4. If the problem persists, replace the HDD (see page 91).
If replacing the HDD does not correct the problem,
reinstall the old HDD in the system.
Symptom Possible cause Suggested action