General Instructions and Regulations
22.10.19 Kapitel/Chapter 1: General Instructions and Regulations - Seite/Page 19
1.4 Customer registration and guarantee
Use the advantages of registering your product:
• you will receive a Guarantee Certificate after approval of your installation data
• you will receive extended product information that may be relevant to safety.
• You will receive free upgrades as necessary.
Additional advantages:
Based on your complete data record, Fischer Panda technicians can provide you with fast assistance, since 90 % of
the disturbances result from defects in the periphery.
Problems due to installation errors can be recognized in advance.
1.4.1 Technical support
Technical Support via the Internet: info@fischerpanda.de
1.4.2 Caution, important information for start-up!
1. The commissioning log shall be filled in immediately after initial operation and shall be confirmed by signature.
2. The commissioning log must be received by Fischer Panda GmbH at Paderborn within 4 weeks of initial
operation.
3. After receiving the commissioning log, Fischer Panda will make out the official guarantee certificate and send it to
the customer.
4. If warranty claims are made, the document with the guarantee certification must be submitted.
If the above requirements are not or only partly fulfilled, the warranty claim shall become void.
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