Troubleshooting 299
The printer does not properly transfer
scan data to a specified destination
via the Scan to E-Mail or Scan to
Network feature.
Check if the following settings have been set correctly on the CentreWare Internet
Services.
Scan to E-Mail
Check the following setting under Address Book ï‚® Personal Address:
• Name
• Phone number
• E-mail Address
Scan to Network
Check the following settings under Address Book ï‚® Computer/Server Address
Book:
• Name (Displayed on Printer)
• Network Type
• Host Address (IP Address or DNS Name)
• Port Number
• Login Name (if required by host)
• Login Password
• Name of Shared Directory
• Subdirectory Path (optional)
Cannot scan using Windows Image
Acquisition (WIA) on a Windows
Server
®
2003 computer.
Enable Windows Image Acquisition (WIA) on the computer.
To enable Windows Image Acquisition (WIA):
1 Click Start, point to Administrative Tools, and then click Services.
2 Right-click Windows Image Acquisition (WIA), and then click Properties to
make sure that Startup type is set to Manual or Automatic.
3 Click OK.
4 Right-click Windows Image Acquisition (WIA), and then click Start.
Cannot scan using TWAIN or
Windows Image Acquisition (WIA) on
a Windows Server 2008, Windows
Server 2008 R2, Windows Server
2012, or Windows Server 2012 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
For Windows Server 2008 and Windows Server 2008 R2:
1 Click Start, point to Administrative Tools, and then click Server Manager.
2 Click Add Features under Features Summary.
3 Select the Desktop Experience check box.
4 If a window appears, follow the on-screen instructions.
5 Click Next, and then click Install.
6 Restart the computer.
For Windows Server 2012 and Windows Server 2012 R2:
1 On the Start screen, click Server Manager.
2 Click Add roles and features to start Add Roles and Features Wizard.
3 On the Before you begin screen, click Next.
4 On the Select installation type screen, confirm that Role-based or feature-
based installation is selected, and then click Next.
5 On the Select destination server screen, select an appropriate server and
then click N
ext.
6 On
the Select server roles screen, click Next.
7 On the Select features screen, select the Desktop Experience check box
under User Interfaces and Infrastructure (Installed) in the Features list.
8 On the pop-up window, click Add Features.
9 On the Select features screen, click Next.
10On the Confirm installation selections screen, click Install.
11 Restart the computer.
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