Technical Support is available from 8am to 5pm (PST) M - F at support@fslaser.com.
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Appendix D: Warranty Information
Within the rst 30 days, Full Spectrum Laser will replace or repair any defective parts free of charge
and pay for ground shipping of parts. Overnight shipping is available at extra charge.
Outside the rst 30 days, Full Spectrum Laser will replace or repair any defective part within the
warranty period free of charge but shipping charges are the responsibility of the customer. The
warranty includes parts and labor only. Shipping of defective and replacement components is
excluded by the warranty. The customer may arrange their own shipping or drop parts off to exchange
parts at our warehouse free of charge. Typically Full Spectrum Laser has most replacement parts on
hand for immediate shipment of under warranty parts.
All defective parts must be returned to Full Spectrum Laser postage paid for evaluation before
replacements are issued unless otherwise authorized. The warranty is valid for normal use only and
excludes Acts of God, user error and use outside of normal parameters. Parts damaged by res are
considered user error if the machine is left unattended. Just like operating a household gas stove,
always stand next to the machine with a re extinguisher and be ready to turn it off in case of a re
and never operate the machine unattended.
Prior to 8/7/2012, the extended warranty was charged separately and the Hobby
Lasers had a 60 day base warranty on all items excluding shipping unless an
extended warranty was purchased.
After 8/7/2012, the Hobby lasers have a 60 day warranty on all items and a free extended limited 1
year warranty which excludes consumable items/shipping included in their price. The limited warranty
excludes shipping and consumables and other normal wear and tear items. All electronic items
(control cards, power supplies, motors) and most mechanical items are covered under the extended
warranty unless damaged by abuse/res. Consumables not covered include, but are not limited to,
rubber parts such as tubing, belts, plastic wheels, lenses, mirrors, other optics, and laser tubes.
Within the rst 30 days the original purchaser may transfer the balance of your warranty to anyone
else free of charge provided you notify us in writing. Outside of the rst 30 days, we will only provide
warranty and tech support services to the original purchaser unless a warranty transfer fee is paid
as there is a cost involved with initial tech support of new users and accounting fees. If you sell your
machine, the warranty remains valid but the buyer must arrange with the original purchaser to request
RMAs and send in the machine for repairs unless a warranty transfer fee is paid.
Please Note: Full Spectrum Laser DOES NOT offer warranties or customer
support for 3rd Party replacement parts, including replacement laser tubes. Use
of such parts may not be compatible with Full Spectrum Laser machines and can
cause damage to your laser system.
Go to http://fslaser.com/service-and-support for most currenty warranty postings.
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