Genmega G1900 - APPENDIX A: Error Codes

Appendix A: Error Codes Operator Manual
G1900™
© Genmega 2011
A.1
APPENDIX A: Error Codes
ERROR
CODES
ERROR DESCRIPTION CORRECTIVE ACTION
20001 Unable to load a cassette. Remove and replace cassette – Check the micro-switch
located on the inside left wall of the dispenser.
20002 Low Cash. Replenish the cash – If using less than 75 bills, disable the
“Low Cash Warning” in the Transaction Setup Menu.
20003 Reject Bin full. Empty the Reject Bin – If the bin is empty, do a Day Total
and then a Cassette Total – If that doesn’t help, check AP,
BIOS and CDU ROM versions.
20004 Vault Door is open. Check vault door switch (located upper left corner) –
check that black and white, 2-wire connector is properly
connected at rear of main board. Bend switch forward to
aid closing problems.
20010 Receipt paper jam. Remove jammed paper – Release receipt paper drawer by
pressing the tab with the green sticker located at the front
of the printer. Remove printer to locate difficult jams.
20012 Receipt feed lever open. Close the feed lever on the printer.
20013 Receipt paper empty. Replenish the paper roll.
20014 Thermal printer is
overheated.
Contact manufacturer.
2xx15 Cash Dispenser detects
bills prior to dispensing.
Remove any jammed bills from the dispenser.
90001 Card Swipe Error. This does not mean the card reader is bad. Just records
unsuccessful attempts at swiping cards.
Axxx1 Receipt Printer feed lever
open – during operation.
Close the feed lever on the printer.
Axxx2 Thermal printer is
overheated – during
operation.
If problem is consistent then print head assembly may be
defective.
Axxx3 Receipt paper jam. Remove jammed paper – Release receipt paper drawer by
pressing the tab with the green sticker located at the front
of the printer.
Axxx4 Receipt paper is empty. Replenish the paper roll.
Axxx5 Receipt paper is jamming
during loading.
Remove any jammed paper and then reload.
Axxx8 Receipt Printer cutter
error.
If consistent, printer will require repair/replacement.
ADNxx Printer connection error. Check cables between Printer and Mainboard. Remove
cables (even though they may be attached) and
reconnect.
CANCE Surcharge Cancel Customer has canceled the transaction at surcharge.
C0011 Exit sensor is not cleared Check sensor, verify that the cabling plugged into the
sensor boards is secure.
C0012 Reject gate timing sensor
not cleared.
Check dispenser for jammed bills and reinitialize the
machine.
C0013 Both reject gate and exit
sensor not cleared
Check dispenser for any notes or obstructions.
C0017 Undefined
C0021 Double detect sensor is
not cleared.
Check dispenser for jammed bills and reinitialize the
machine.
C0022 1
st
cassette inlet sensor
not cleared.
Check dispenser and cassette for jammed bills.
C0023 Cassette exit sensor (L+R)
not cleared.
Check dispenser for jammed bills and reinitialize the
machine.