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General| Category | Security System |
|---|---|
| Network Type | Cellular and IP |
| Mobile App Support | Yes, via Resideo Total Connect app |
| Communication | Cellular |
| Battery Backup | Yes |
| Cellular Technology | LTE |
Brief overview of recent updates and changes to the system.
Steps for central stations to sign up for AlarmNet 360 services.
Steps for dealers to sign up for AlarmNet 360 services online.
View the status of a particular AlarmNet communication device by searching.
View the historical data for a device, filtering by time period and action.
View or activate the status of a SIM for GSM or i-GSM communication devices.
Generate a substitution PIN for communication devices when replacement is required.
View existing accounts by applying search filters like service type and registration status.
View devices experiencing communication failures and access detailed device information.
Generate new subscriber accounts or ranges of accounts for dealer distribution.
Cancel subscriber accounts individually or via batch file for multiple cancellations.
Display network coverage maps for AlarmNet A and G networks with search criteria.
Edit your personal profile information, including username, contact details, and preferences.
Add, assign features, and edit profiles for users within the system.
Authorize dealers for Remote Services and Video Services, and configure default settings.
View a history of access sessions and actions taken by all users, with filtering options.
Display website usage by users for all actions across companies, providing historical records.
Wizard for programming new or replacing existing communication devices.
Procedure for adding IP video devices (TC1 ready) to accounts.
Manage TC 2.0 accounts and associated devices.
Procedure for adding TUX series automation devices to TC2 accounts.
Options for deleting TC2 accounts, locations, or devices.
Process for resetting the TC2 account username, email, or password for Master Users.
Allow dealers to take ownership of devices programmed by Tech Support.
Learn about APIs, their necessity, and how they function.
Locate and download available API documents via the toolbar.
Dashboard with widgets for communication failures, technology, and service subscriptions.
Report listing accounts with the highest number of alarms.
Interpret the BLUE dot indicator for new customer notifications.
Information needed to create Total Connect accounts and TC2 master users.
Analyze customer engagement levels based on login frequency.
Distribution of customers who have not logged into Total Connect 2.0.
Breakdown of security accounts by communicator radio type.
Distribution of installed devices like cameras, locks, and thermostats.
Check compatibility of control panels and communicators with Total Connect 2.0.
