AlarmNet360 Online Help Guide
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Contents
Agreement Documents
Click on the following links to retrieve these documents.
AlarmNet Overview of Network Services
US – Subscriber Agreement
Canada – Subscriber Agreement
Technical Support
Before you contact Technical Support, be sure you:
• Referred to the online help.
• Entered all data correctly and did not enter the letter O for the number zero.
• Tried using the Feedback tool on the website to get help.
• Note your customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
Support Contact Information
U.S. and Canada:
1-800-222-6525:
option 1 – AlarmNet Tech Support
Monday thru Friday, 8:00 am to 9:00 pm ET. Note, between 6 pm and 9 pm
some AlarmNet products are not supported.
Extended support hours for GSM and activation ONLY. Saturday 9:00 am to
5:30 pm ET.
option 2 – AlarmNet General Product Information
Monday thru Friday, 8:00 am to 5:00 pm ET.
option 3 – AlarmNet administration and website support
Monday thru Friday, 8:00 am to 5:00 pm ET.
Latin America & Caribbean
region:
305-805-8188: Monday thru Friday, 8:00 am to 5:00 pm ET.
MyWebTech
(Online technical database.)
http://www.security.honeywell.com/hsc/resources/MyWebTech/
Notes
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