AlarmNet360 Online Help Guide
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Contents
Deleting a TC2 Account or Location
There are a few options for deleting a user or associated devices. First find the account using the Search Field and Search
Text as appropriate. In the example below we used the City-CS-Sub filter, and entered the account number in the Search
Text field (xx-xx-xxxx).
This brings up the window allowing you to delete the device, user, or the entire TC2 account. By only deleting the
location, comm device or cameras, this retains the login and email info so you do not need to rebuild the account.
Getting permission to configure the customer’s account:
If you need to make configuration changes, contact the customer and have them enable permission for you. Inform them
this enables a limited 1 hour window for each permission session granted, and is limited to only one logon session.
Have the customer log into their TC2 account. Then open Users, and click on their Edit button. Next they need to check
Security Professional Access, and confirm the pop-up security message. Lastly, click Save.
Deletes just the camera. So
it is no longer associated
with any comm device.
Deletes the comm device, camera and
the location. So all items are not
associated with the TC2 account.
Deletes the entire TC2 subscriber
account and associated locations and
devices.
Deletes the comm device only. The camera is
still associated with the subscriber account, and
you can add a new comm device if desired.
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