CK65 Mobile Computer User Guide 95
About Erase All Data (Factory Reset)
A full Factory Reset should only be performed if you have exhausted all other
troubleshooting options including an Enterprise data reset. This method reverts
the computer back to the factory state by erasing all data in Internal shared
storage and the IPSM Card storage locations on the computer.
Note: This method of recovery may not be available if your system administrator has set
policies to prevent the reset use.
Before You Begin
• If you added a Google Account to the CK65 Series computer, make sure you have
your Google username and password associated with the computer. If you do
not have the username and password, you will not be able to use the computer
after the reset. This is a security measure that prevents unauthorized users from
using the device if they try a Full factory reset.
• If you did not add a Google Account to the computer, the extra security level is
not enabled and you will not need a Google username and password.
• If you recently reset your Google Account password, wait 24 hours before
performing a Full factory reset.
• Connect the computer to an external power source or make sure you have a full
battery charge.
• Make sure you have an Internet connection.
Erase All Data (Factory Reset)
1. Swipe up from the bottom of the Home screen to access all apps.
2. Select Settings > System > Reset options.
3. Tap Erase all data (factory reset).
4. Tap Erase all data.
5. If prompted, type your screen lock security pattern, PIN, or password.
6. Tap Erase all data. A message appears informing you a Full factory reset is
being performed.
Caution: A full Factory Reset results in data loss. Perform this procedure only if all
other recovery methods have failed and have no other option. All
personal content is erased including, but not limited to emails, pictures,
contacts, Google account information, system settings and app settings.
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