Whenever you notice this problem, cancel the printing job immediately. Press and also cancel the job
from your computer application. Soaked paper can damage the printheads.
Try the following suggestions to avoid this problem:
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and
in your software. See View information about the paper on page 42.
2. Use a recommended paper type (see Order paper on page 117) and the correct print settings.
3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper bers may aect
performance.
4. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper and HP Super Heavyweight
Plus Matte Paper.
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer
to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated
Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper.
6. Try to increase the margins by relocating the image to the center of the page using your software
application.
Ink marks on the back of the paper
This can happen after a lot of borderless printing, especially with non-standard paper sizes. Ink residues on
the platen are likely to mark the back of the paper.
Clean the platen with a soft cloth. Clean each rib separately without touching the foam between the ribs.
Black ink comes o when you touch the print
This problem may be caused by printing with matte black ink on glossy paper. The printer will not use matte
black ink if it knows that the paper will not retain it. To be sure of avoiding matte black ink, you can select
Photo Glossy Paper as the paper type (in the Photo Paper category).
Edges of objects are stepped or not sharp
If edges of objects or lines appear to be poorly dened or lighter in density, and you have already set the
print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the
quality level to Normal. See Printing on page 50.
ENWW Black ink comes o when you touch the print 139
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