HP DesignJet Z5600 - Troubleshooting general printer issues; HP Customer Care

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19 Troubleshooting general printer issues

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The printer will not start

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The printer does not print

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The printer seems slow

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Communication failures between computer and printer

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Cannot access the HP DesignJet Utility

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Cannot access the Embedded Web Server

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Cannot connect to the Internet

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Web Services issues

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Automatic le system check

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Alerts

156 Chapter 19 Troubleshooting general printer issues ENWW

Main Page

Introduction9
- Safety precautions10
- HP Start-Up Kit11
- Using this document11
- The printer’s main features13
- The printer’s main components14
- The front panel17
- Printer software18
- Web Services19
- Turn the printer on and off19
- The printer’s internal prints20
Installing the software21
- Choose which connection method to use22
- Connect the printer to your network22
- Connect a computer to the printer by network (Windows)23
- Uninstall the printer software (Windows)24
- Connect a computer to the printer by network (Mac OS X)24
  - Bonjour or TCP/IP connection25
- Uninstall the printer software (Mac OS X)26
- Set up one-click printing with HP DesignJet Click Printing Software26
Setting up the printer27
- Introduction28
- Set up your Web-connected printer28
- Web Services manual configuration28
- Paper suitability options30
  - Paper mismatch action30
  - Roll switching options (Z5600 only)30
- Turn nesting on and off30
- Turn usage information on and off31
- Turn email notifications on and off32
- Turn alerts on and off (Windows only)32
- Control access to the printer32
- Require account ID34
- Set Windows driver preferences34
Personalizing the printer35
- Change the language of the front-panel display36
- Access the HP DesignJet Utility36
- Access the Embedded Web Server36
- Change the language of the HP DesignJet Utility37
- Change the language of the Embedded Web Server37
- Change the sleep mode setting37
- Turn the buzzer on and off37
- Change the front-panel display brightness37
- Change the units of measurement37
- Configure network settings38
- Change the graphic language setting39
- Manage ePrinter security39
- Change your printer’s email address39
Paper handling40
- General advice41
- Load a roll onto the spindle41
- Load a roll into the printer43
- Unload a roll46
- Load a single sheet47
- Unload a single sheet48
- Sensitive-paper mode50
- View information about the paper50
- Paper presets51
  - To install a downloaded paper preset51
  - To create your own paper preset52
- Printing paper info53
- Move the paper54
- Maintain paper54
- Change the drying time54
- Turn the automatic cutter on and off54
- Feed and cut the paper55
Working with two rolls (Z5600 only)56
- The uses of a multiroll printer56
- How the printer allocates jobs to paper rolls56
Printing58
- Introduction59
- Print from a USB flash drive59
- Print from a computer using the Embedded Web Server or HP DesignJet Utility60
- Print from a computer using a printer driver61
- Advanced print settings62
Web-connected printing73
- Print by email73
Job queue management74
- The job queue in the front panel74
- The job queue in the Embedded Web Server or HP DesignJet Utility77
Color management81
- Introduction82
- How colors are represented82
- A summary of the color management process82
- Color calibration82
- Color management from printer drivers84
  - Color management options84
  - Color adjustment options84
    - Printing in color85
    - Printing in grayscale85
- Color management from the printer driver86
  - HP Professional PANTONE Emulation86
  - Color emulation87
    - RGB color emulation87
- Color management from the Embedded Web Server87
  - Submit Job options87
    - Rendering intent88
    - Perform black point compensation88
  - Printing PANTONE swatch books88
- Color management from the front panel89
Practical printing examples90
- Print a draft for revision with the correct scale91
  - Using Adobe Acrobat91
- Print a document with the correct colors91
  - Using Adobe Acrobat Reader91
  - Using Adobe Acrobat Pro93
- Print a project96
- Print a presentation99
  - Using AutoCAD100
  - Using Adobe Photoshop102
- Print and scale from Microsoft Office103
Retrieving printer usage information105
- Get printer accounting information106
- Check usage statistics106
- Check usage statistics for a job106
  - Accounting statistics with the HP DesignJet Utility107
  - Accounting statistics with the Embedded Web Server107
- Request accounting data by email107
Handling ink cartridges and printheads109
- About the ink cartridges110
- Check the ink cartridges status110
  - HP DesignJet Utility procedures110
- Remove an ink cartridge110
- Insert an ink cartridge112
- About the printheads113
- Check the printhead status113
- Remove a printhead113
- Insert a printhead116
Maintaining the printer119
- Check printer status120
- Clean the exterior of the printer120
- Maintain the ink cartridges120
- Move or store the printer120
- Update the firmware121
  - Automatic firmware updates121
  - Manual firmware updates121
- Update the software122
- Printer maintenance kits122
- Secure Disk Erase122
Accessories124
- How to order supplies and accessories125
- Introduction to the accessories129
  - Spindle129
  - Jetdirect print server129
Troubleshooting paper issues130
- The paper cannot be loaded successfully131
- The paper type is not in the driver132
- The printer printed on the wrong paper type133
- Automatic cut not available134
- On hold for paper134
- The roll paper will not advance135
- The paper has jammed135
- A strip stays on the output tray and generates jams138
- The printer displays out of paper when paper is available139
- Prints do not fall neatly into the basket139
- The sheet stays in the printer when the print has been completed139
- The paper is cut when the print has been completed139
- The cutter does not cut well139
- The roll is loose on the spindle139
- Recalibrate the paper advance140
  - Recalibrating the paper advance procedure140
  - Return to default calibration141
Troubleshooting print-quality issues142
- General advice143
- Print quality troubleshooting wizard143
- Horizontal lines across the image (banding)144
- Thin vertical lines across the image145
- The whole image is blurry or grainy145
- The paper is not flat145
- The print is scuffed or scratched146
- Ink marks on the paper146
  - Horizontal smears on the front of coated paper146
  - Ink marks on the back of the paper147
- Black ink comes off when you touch the print147
- Edges of objects are stepped or not sharp147
- Edges of objects are darker than expected148
- Bronzing148
- Horizontal lines at the end of a cut sheet print148
- Vertical lines of different colors148
- White spots on the print148
- Colors are inaccurate149
- The image is incomplete (clipped at the bottom)150
- The image is clipped150
- Some objects are missing from the printed image151
- Lines are too thick, too thin or missing151
- Lines appear stepped or jagged152
- Lines print double or in the wrong colors152
- Lines are discontinuous152
- Lines are blurred153
- Line lengths are inaccurate153
- The Image Diagnostics Print154
  - Corrective action155
- If you still have a problem156
Troubleshooting ink cartridge and printhead issues157
- Cannot insert an ink cartridge158
- Ink cartridge status messages158
- Cannot insert a printhead158
- The front-panel display recommends reseating or replacing a printhead158
- Clean the printheads159
- Clean the printhead drop detector159
- Align the printheads161
- Printhead status messages163
Troubleshooting general printer issues164
- The printer will not start165
- The printer does not print165
- The printer seems slow165
- Communication failures between computer and printer166
- Cannot access the HP DesignJet Utility166
- Cannot access the Embedded Web Server166
- Cannot connect to the Internet167
- Web Services issues167
- Automatic file system check167
- Alerts168
Front-panel error messages169
- The system error log171
HP Customer Care172
- Introduction173
- HP Professional Services173
- HP Proactive Support174
- Customer Self Repair174
- Contact HP Support174
  - Telephone number175
Printer specifications176
- Functional specifications177
- Physical specifications178
- Memory specifications178
- Power specifications179
- Ecological specifications179
- Environmental specifications179
- Acoustic specifications179
Glossary180
Index183

HP DesignJet Z5600 - Troubleshooting general printer issues; HP Customer Care

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