●
If you have installed third-party software drivers and RIPs, see their documentation.
●
If you call your support representative, please have the following information available to help us
answer your questions more quickly:
—
The product you are using (the product number and the serial number, found on the label at the
back of the product)
—
If there is an error code on the front panel, note it down; see Front-panel error messages
on page 161
—
The product's Service ID: at the front panel, press , then , then .
—
The computer you are using
—
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
—
The cable you are using (by part number) and where you purchased it
—
The type of interface used on your product (USB or network)
—
The software name and version you are currently using
—
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Conguration, Usage Report and “all pages above” from Service Information (see The
printer’s internal prints on page 12)
Telephone number
Your HP Support telephone number is available on the Web: see http://welcome.hp.com/country/us/en/
wwcontact_us.html.
ENWW Contact HP Support 167
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