HP DesignJet Z5600

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1. Turn o the printer at the front panel.

2. To avoid an electric shock, switch the printer o and unplug it.

3. Open the window.

4. Find the printhead drop detector beside the stored printhead carriage.

152 Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW

Main Page

Introduction9
- Safety precautions10
- HP Start-Up Kit11
- Using this document11
- The printer’s main features13
- The printer’s main components14
- The front panel17
- Printer software18
- Web Services19
- Turn the printer on and off19
- The printer’s internal prints20
Installing the software21
- Choose which connection method to use22
- Connect the printer to your network22
- Connect a computer to the printer by network (Windows)23
- Uninstall the printer software (Windows)24
- Connect a computer to the printer by network (Mac OS X)24
  - Bonjour or TCP/IP connection25
- Uninstall the printer software (Mac OS X)26
- Set up one-click printing with HP DesignJet Click Printing Software26
Setting up the printer27
- Introduction28
- Set up your Web-connected printer28
- Web Services manual configuration28
- Paper suitability options30
  - Paper mismatch action30
  - Roll switching options (Z5600 only)30
- Turn nesting on and off30
- Turn usage information on and off31
- Turn email notifications on and off32
- Turn alerts on and off (Windows only)32
- Control access to the printer32
- Require account ID34
- Set Windows driver preferences34
Personalizing the printer35
- Change the language of the front-panel display36
- Access the HP DesignJet Utility36
- Access the Embedded Web Server36
- Change the language of the HP DesignJet Utility37
- Change the language of the Embedded Web Server37
- Change the sleep mode setting37
- Turn the buzzer on and off37
- Change the front-panel display brightness37
- Change the units of measurement37
- Configure network settings38
- Change the graphic language setting39
- Manage ePrinter security39
- Change your printer’s email address39
Paper handling40
- General advice41
- Load a roll onto the spindle41
- Load a roll into the printer43
- Unload a roll46
- Load a single sheet47
- Unload a single sheet48
- Sensitive-paper mode50
- View information about the paper50
- Paper presets51
  - To install a downloaded paper preset51
  - To create your own paper preset52
- Printing paper info53
- Move the paper54
- Maintain paper54
- Change the drying time54
- Turn the automatic cutter on and off54
- Feed and cut the paper55
Working with two rolls (Z5600 only)56
- The uses of a multiroll printer56
- How the printer allocates jobs to paper rolls56
Printing58
- Introduction59
- Print from a USB flash drive59
- Print from a computer using the Embedded Web Server or HP DesignJet Utility60
- Print from a computer using a printer driver61
- Advanced print settings62
Web-connected printing73
- Print by email73
Job queue management74
- The job queue in the front panel74
- The job queue in the Embedded Web Server or HP DesignJet Utility77
Color management81
- Introduction82
- How colors are represented82
- A summary of the color management process82
- Color calibration82
- Color management from printer drivers84
  - Color management options84
  - Color adjustment options84
    - Printing in color85
    - Printing in grayscale85
- Color management from the printer driver86
  - HP Professional PANTONE Emulation86
  - Color emulation87
    - RGB color emulation87
- Color management from the Embedded Web Server87
  - Submit Job options87
    - Rendering intent88
    - Perform black point compensation88
  - Printing PANTONE swatch books88
- Color management from the front panel89
Practical printing examples90
- Print a draft for revision with the correct scale91
  - Using Adobe Acrobat91
- Print a document with the correct colors91
  - Using Adobe Acrobat Reader91
  - Using Adobe Acrobat Pro93
- Print a project96
- Print a presentation99
  - Using AutoCAD100
  - Using Adobe Photoshop102
- Print and scale from Microsoft Office103
Retrieving printer usage information105
- Get printer accounting information106
- Check usage statistics106
- Check usage statistics for a job106
  - Accounting statistics with the HP DesignJet Utility107
  - Accounting statistics with the Embedded Web Server107
- Request accounting data by email107
Handling ink cartridges and printheads109
- About the ink cartridges110
- Check the ink cartridges status110
  - HP DesignJet Utility procedures110
- Remove an ink cartridge110
- Insert an ink cartridge112
- About the printheads113
- Check the printhead status113
- Remove a printhead113
- Insert a printhead116
Maintaining the printer119
- Check printer status120
- Clean the exterior of the printer120
- Maintain the ink cartridges120
- Move or store the printer120
- Update the firmware121
  - Automatic firmware updates121
  - Manual firmware updates121
- Update the software122
- Printer maintenance kits122
- Secure Disk Erase122
Accessories124
- How to order supplies and accessories125
- Introduction to the accessories129
  - Spindle129
  - Jetdirect print server129
Troubleshooting paper issues130
- The paper cannot be loaded successfully131
- The paper type is not in the driver132
- The printer printed on the wrong paper type133
- Automatic cut not available134
- On hold for paper134
- The roll paper will not advance135
- The paper has jammed135
- A strip stays on the output tray and generates jams138
- The printer displays out of paper when paper is available139
- Prints do not fall neatly into the basket139
- The sheet stays in the printer when the print has been completed139
- The paper is cut when the print has been completed139
- The cutter does not cut well139
- The roll is loose on the spindle139
- Recalibrate the paper advance140
  - Recalibrating the paper advance procedure140
  - Return to default calibration141
Troubleshooting print-quality issues142
- General advice143
- Print quality troubleshooting wizard143
- Horizontal lines across the image (banding)144
- Thin vertical lines across the image145
- The whole image is blurry or grainy145
- The paper is not flat145
- The print is scuffed or scratched146
- Ink marks on the paper146
  - Horizontal smears on the front of coated paper146
  - Ink marks on the back of the paper147
- Black ink comes off when you touch the print147
- Edges of objects are stepped or not sharp147
- Edges of objects are darker than expected148
- Bronzing148
- Horizontal lines at the end of a cut sheet print148
- Vertical lines of different colors148
- White spots on the print148
- Colors are inaccurate149
- The image is incomplete (clipped at the bottom)150
- The image is clipped150
- Some objects are missing from the printed image151
- Lines are too thick, too thin or missing151
- Lines appear stepped or jagged152
- Lines print double or in the wrong colors152
- Lines are discontinuous152
- Lines are blurred153
- Line lengths are inaccurate153
- The Image Diagnostics Print154
  - Corrective action155
- If you still have a problem156
Troubleshooting ink cartridge and printhead issues157
- Cannot insert an ink cartridge158
- Ink cartridge status messages158
- Cannot insert a printhead158
- The front-panel display recommends reseating or replacing a printhead158
- Clean the printheads159
- Clean the printhead drop detector159
- Align the printheads161
- Printhead status messages163
Troubleshooting general printer issues164
- The printer will not start165
- The printer does not print165
- The printer seems slow165
- Communication failures between computer and printer166
- Cannot access the HP DesignJet Utility166
- Cannot access the Embedded Web Server166
- Cannot connect to the Internet167
- Web Services issues167
- Automatic file system check167
- Alerts168
Front-panel error messages169
- The system error log171
HP Customer Care172
- Introduction173
- HP Professional Services173
- HP Proactive Support174
- Customer Self Repair174
- Contact HP Support174
  - Telephone number175
Printer specifications176
- Functional specifications177
- Physical specifications178
- Memory specifications178
- Power specifications179
- Ecological specifications179
- Environmental specifications179
- Acoustic specifications179
Glossary180
Index183

HP DesignJet Z5600 - Page 160

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