Text messages (continued)
Message Recommendation
Remove [color] printhead Remove the incorrect printhead and insert a new printhead of the
correct type (color and number). See Handling ink cartridges and
printheads on page 101.
Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and printheads
on page 101.
Replace [color] printhead Remove the non-functional printhead and insert a new printhead
of the correct type (color and number). See Handling ink
cartridges and printheads on page 101.
Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink
cartridges and printheads on page 101.
Reseat [color] printhead Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead. See
The front-panel display recommends reseating or replacing a
printhead on page 150.
Numerical error codes
Error code Recommendation
01.0, 01.1, 01.2 Restart the printer.
06:03 Restart the printer.
08:04 Restart the printer. If the problem persists, update the printer's rmware. See Update the rmware
on page 113.
08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem
persists, update the printer's rmware. See Update the rmware on page 113.
21, 21.1, 21:03, 21.1:03, 21:13,
21.2:13, 22.0, 22.1, 22.2, 22.3,
22.x:03, 24
Restart the printer.
26:01, 26.x:01 Bad contact detected in an ink cartridge (if present, x refers to the cartridge in slot x). Remove and
reinsert the cartridge. If necessary, insert a new cartridge.
26:14 Update your printer's rmware. See Update the rmware on page 113.
27:01, 27.x:01 Too many printhead nozzles are not working (if present, x refers to the printhead in slot x). Remove
and reinsert the printhead, or try cleaning the electrical connections. If necessary, insert a new
printhead. See The front-panel display recommends reseating or replacing a printhead on page 150.
27:03 Printhead error. Restart the printer.
27:14 Update your printer's rmware. See Update the rmware on page 113.
31:03, 41:03, 42:03, 45.1:03,
45.2:03, 47:03, 56:03
Restart the printer.
61:01 The le format is wrong and the printer cannot process the job. If the job is password-protected, try
sending it without password protection. Otherwise, update your printer's rmware and try again.
See Update the rmware on page 113.
61:04.1, 61:04.2 Update your printer's rmware. See Update the rmware on page 113.
61:08.1 Resend the job without password protection.
66:08 The job cannot be printed on the paper type that is loaded.
68:03 Restart the printer.
71.04 Out of memory.
162 Chapter 20 Front-panel error messages ENWW
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