Product support
Table D-2 Product support
Topic Location
Additional information For online access to technical support information and tools,
see
www.hp.com/go/bizsupport.
Support resources include Web-based troubleshooting
tools, technical knowledge databases, driver and patch
downloads, online communities, and proactive notification
services.
The following communication and diagnostic tools are also
available:
●
Instant Chat
●
Instant Support
●
Diagnose Problem
Refer to the computer Maintenance and Service Guide for
more information on how to receive support.
Technical support Before you contact technical support, refer to the
computer Maintenance and Service Guide for a listing of
information you need to have available.
For links to all technical support resources, see
http://www.hp.com/go/bizsupport.
Business Support Center (BSC) For software/driver downloads, warranty information, task-
related documents, user manuals, or service manuals,
see
http://www.hp.com/go/bizsupport.
IT Resource Center (ITRC) To access a searchable knowledge base for IT
professionals, go to
http://www.hp.com/go/bizsupport and
follow the IT Resource Center link.
HP Business and IT Services. For business and IT information, see http://www.hp.com/
hps/.
HP Hardware Support Services For hardware service information, see http://www.hp.com/
hps/hardware/.
Warranty information To locate base warranty information, see
http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, see
http://www.hp.com/go/
lookuptool.
To extend a standard product warranty, see
http://www.hp.com/hps/carepack. HP Care Pack Services
offer upgraded service levels to extend and expand a
standard product warranty.
182 Appendix D Locating HP resources ENWW
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