Chapter 2. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM
®
System x3550 M3 Type 4254 or 7944
server. It describes the diagnostic tools that come with the server, error codes and
suggested actions, and instructions for replacing failing components.
The most recent version of this document is available at http://www.ibm.com/
systems/support/.
The four types of replaceable components are:
v Consumables: Purchase and replacement of consumables (components, such
as batteries and printer cartridges, that have depleting life) is your responsibility.
If IBM acquires or installs a consumable component at your request, you will be
charged for the service. For a list of consumable parts, see “Consumable parts”
on page 163.
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by Trained service
technicians.
For a list of replaceable components for the server, see “Replaceable server
components” on page 159.
For information about the terms of the warranty, see the Warranty Information
document that comes with the server.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation and User’s Guide
This document is in Portable Document Format (PDF) on the IBM System x
Documentation CD. It provides general information about setting up and cabling
the server, including information about features, and how to configure the server.
It also contains detailed instructions for installing, removing, and connecting
some optional devices that the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
v Warranty Information
This printed document contains the warranty terms and a pointer to the IBM
Statement of Limited Warranty on the IBM Web site.
© Copyright IBM Corp. 2010 5
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