7-2
Rev AA
Ribbon Break
Broken ribbon Reinstall the ribbon
Excess of slack in ribbon
when the cassette is
loaded
Reinstall the ribbon
Damaged cassette Check for the damaged
cassette base plate, giving
misaligned drive or ribbon
tracking problems (usually
this results when a cassette
is dropped from a height
onto its ribbon guide rollers).
Note: The cassette base
plate is usually the part that
gets damaged as the ribbon
guide rollers is made of
stainless steel and therefore
unlikely to bend.
End of reel Replace the ribbon reel
Ribbon gets the wrong
side of the peel roller
while loading the cassette
Reinstall the ribbon
Host machine is holding
the ribbon firmly
Review and correct the
application
Calibration Failed
Ribbon installed
incorrectly
Reinstall the ribbon
Ribbon reel diameter is
out of range
Use correct ribbon reel
Damaged cassette Check for the damaged
cassette base plate, giving
misaligned drive or ribbon
tracking problems (usually
this results when a cassette
is dropped from a height
onto its ribbon guide rollers).
Head Crash
Printhead microswitch is
defective or out of
adjustment.
Adjust or replace the
printhead microswitch.
Printer hand incorrectly
set
Set the printer hand correctly
Printhead motor stalling
due to poorly positioned
print platen
Check and adjust the print
platen
Error
Message
Possible Causes Remedies
Table 7-1: Error Messages and Remedies (Continued)
ICE P
egasus Service Manual
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