Ice PegasusHS - User Manual

Questions and Answers

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Anna LambertSep 23, 2025
What does 'Printhead Absent' mean on my Ice Printer?
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  George MunozSep 23, 2025
  If your Ice Printer displays 'Printhead Absent', it signifies a loss of communication between the CLARiTY controller and the printer. Check the cable connections and try cycling the power.
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Jacob OrtizAug 23, 2025
How to fix 'Cassette Open' error on Ice PegasusHS?
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  pnicholsAug 23, 2025
  If you are getting a 'Cassette Open' error on your Ice Printer, it could be due to several reasons: the cassette is not fully seated, the cassette latch is out of adjustment, the cassette sensor is faulty, or the home switch magnet is missing. Try pushing the cassette in until you hear a 'click', adjusting the cassette latch, replacing the printhead sensor, or replacing the magnet.
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Dr. Jennifer SpencerAug 25, 2025
Why does the Ice PegasusHS Printer calibration fail?
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  Victor BradleyAug 26, 2025
  A failed calibration on your Ice Printer might occur if the ribbon is installed incorrectly, the ribbon reel diameter is out of range, or the cassette is damaged. Try reinstalling the ribbon, using the correct ribbon reel, or checking for damage to the cassette base plate.
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carolyn81Aug 27, 2025
How to troubleshoot if my Ice PegasusHS is not powering on?
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  Bryan RichardsonAug 27, 2025
  If your Ice Printer isn't powering up, check these potential causes: the power plug isn't fully seated, power isn't turned on at the source, the power cable isn't properly connected, or the power supply voltage is set incorrectly. You should check and correct these issues, check the 5 A fuse on the CLARiTY unit, or replace the fuse if it's blown.
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kimberlywatersAug 27, 2025
What to do if the optical calibration sensor is dirty on my Ice PegasusHS Printer?
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  kelleyleslieAug 27, 2025
  If you suspect the optical calibration sensor is dirty on your Ice Printer, it might be due to dirt or an obstruction between the emitter and detector, a faulty emitter assembly, a faulty detector assembly, or a faulty printhead cable. You can clean the emitter and detector gently with a soft cloth, replace the emitter assembly, replace the detector assembly, or replace the printhead cable.
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Samuel BakerSep 17, 2025
What does 'Low Ribbon' mean on my Ice PegasusHS Printer?
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  Elizabeth GonzalezSep 17, 2025
  If your Ice Printer displays 'Low Ribbon', it means the ribbon has to be replaced. Replace the ribbon.
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John RiceSep 14, 2025
How to set the printhead resistance on Ice PegasusHS?
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  spencer38Sep 14, 2025
  If the printhead resistance is not set on your Ice Printer, this indicates that the flash memory is lost. Set the resistance value from the user interface.
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Jonathan GibsonSep 15, 2025
What does 'Webbing Error' mean on my Ice PegasusHS Printer?
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  joanfergusonSep 16, 2025
  A 'Webbing Error' on your Ice Printer suggests that the supply ribbon reel is eccentric. Replace the reel.
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Shannon GuzmanSep 6, 2025
What to do if my Ice PegasusHS Printer displays a 'Printhead Volts Error'?
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  Alison NguyenSep 6, 2025
  A 'Printhead Volts Error' on your Ice Printer can be caused by a power supply voltage that varies too much or a faulty printer PCB. You can check the power supply output or replace the main printer PCB.
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Katherine OlsenSep 3, 2025
What does it mean when my Ice PegasusHS Printer shows a 'Thermistor Fault'?
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  brianmeyersSep 3, 2025
  A 'Thermistor Fault' on your Ice Printer could indicate a faulty printhead, a loosened ribbon cable, or a faulty printhead ribbon cable. Try replacing the printhead, pushing the ribbon back into place, or replacing the printhead ribbon cable.