58 Uniform Call Distribution (UCD)
These addition al messages along with their codes, can also be
sent as a text response. The calling station must be a display
telephone and the call station must be a keyset.
Uniform Call Distribution (UCD)
Available/Unavailable Mode
If you are a UCD Agent: you can place your station in the
Available mod e to receive UCD type calls, or in th e U navailable
mode to block UCD calls from ringing to your station.
To go Unavailable:
Dial [566] or press the pre-programmed AVAILAVBLE /
UNAVAILABLE flexible button. The LCD displays as shown.
You are now blocked from receiving UCD calls.
Code Text Message Code Text Message
31 I Will Tak e Call 42 Is It Important?
32 Take Message 43 Is It Urgent?
33 Transfer To Secretary 44 Send Call To Voice Mail
34 Put Call On Hold 45 Park Call
35 Call Back 46 Out Of Service
36 One Moment Please 47 Put Call Through
37 I Will Call Back 48 I Am Busy
38 Who Is It? 49 O.K.
39 Is It Long Distance? 50 No
40 Is It Personal? 51 Yes
41 Is It An Emergency?
UNAVAILABLE UCD *125*
MMM DD YY HH:MM am
To Next Page