Uniform Call Distribution (UCD) 59
To go Available:
Dial [566] or press pre-programmed AVAIL ABLE /
UNAVAILABL E flexib le butto n. You may now receive calls.
Display Calls in Queue for UCD Groups
From an idle display key telephone:
1. Dial [567], followed by the three- digit UCD Group
number (55X), or press the pre-programmed QUEUE
flexible button. The ON/OFF button LED lights steady.
Your display shows how many calls are in queue for that
group as shown:
Dynamic update of display occurs as queue condition
changes.
2. Replace hand set or p ress th e ON/OF F button to
term ina te mode.
Overflow Station Forward
An en hancem ent allows UCD ca lls reaching the Overflow
Station to call forward to another station:
1. Lift the handset or press the ON/OFF button.
2. Press the FWD button or dial [640].
3. Dial the desired code:
[6] = All
[7] = No Answer
[8] = Busy
[9] = Busy/No Answer
UCD 55X 00 CALLS IN QUEUE
MMM DD YY HH:MM am
Thi s featu re cann ot b e u se d with a ca ll i n p rogress and
the station will be considered busy for incoming calls.
To Next Page
Loading...