7-1
Chapter 7 After-Sales Service
7.1. When Ordering a Repair
When a failure has been detected, stop operation and contact the dealer or agent from which
you purchased the device or one of our branches, marketing offices, and representative
offices.
Repair during warranty period Should a malfunction occur when the unit has been operated
according to descriptions and instructions in the instruction manual, it will be repaired free of
charge. However, breakdowns resulting from abuse, negligence, natural disaster, fire or other
unforeseeable incident will be charged.
Repair after warranty period Repairs that restore normal operation made after the warranty
period have to be paid in full by the client.
Product data that should be provided when you ask for service
Name of product, model, date of manufacture and serial number
Description of malfunction (as detailed as possible)
Company address or name of organization, address and telephone number
7.2. Recommendation of Overhaul
The performances of the set may deteriorate due to the aging of parts, and so on through the
rate varies depending on the conditions of use. So it is recommendable to contact the dealer
from which you purchased the device or one of our marketing offices for overhaul apart from
daily service.
Incidentally, such overhaul will be performed with charge.
Please contact the dealer from which you purchased the device or our marketing office that is
nearest to you for any question as to the after-sales service.
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