Juniper ACX1000 Hardware Guide

CHAPTER 26
Packing and Returning Components
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Returning a Hardware Component to Juniper Networks, Inc. on page 133
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Guidelines for Packing Hardware Components for Shipment on page 134
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Packing the ACX Series Router for Shipment on page 134
Returning a Hardware Component to Juniper Networks, Inc.
In the event of a hardware failure, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. If a problem cannot be resolved by the JTAC
technician, a Return Materials Authorization (RMA) is issued. This number is used to track
the returned material at the factory and to return repaired or new components to the
customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
torefuseshipments that do not have an RMA. Refusedshipments arereturned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Case Manager link at
http://www.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
To return a hardware component:
1. Determine the defective part number and serial number of the component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
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Part number and serial number of component
133Copyright © 2017, Juniper Networks, Inc.

Juniper ACX1000 Specifications

General

Brand	Juniper
Model	ACX1000
Category	Network Router
Language	English