Contacting Customer Support and Returning the
Chassis or Components
IN THIS SECTION
How to Return a Hardware Component to Juniper Networks, Inc. | 131
Locating the Serial Number on a ACX2000 or ACX2100 Chassis or Component | 132
ACX2000 and ACX2100 Chassis Serial Number Label | 133
Guidelines for Packing Hardware Components for Shipment | 133
Packing the ACX Series Router for Shipment | 134
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material
Authorization (RMA) number. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you have first obtained
an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have
an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at
https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance
Center (JTAC) by using the Service Request Manager link at https://support.juniper.net/support/ or at
1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send
e-mail or telephone as described above.
131
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