Juniper SRX320 - Information You Might Need to Supply to JTAC

To list all of the SRX320 Services Gateway components and their serial numbers, enter
the following command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis CX3315AN0019 SRX320-POE
Routing Engine REV 02 650-065041 CX3315AN0019 RE-SRX320-POE
FPC 0 FPC
PIC 0 6xGE,2xGE SFP Base PIC
Power Supply 0
NOTE: In the show chassis hardware command, the Mini-PIM slot number is
reported as an FPC number, and the Mini-PIM number (always 0) is reported
as the PIC number.
Most components also have a serial number ID label attached to the
component body.
Related
Documentation
Contacting Customer Support on page 99•
• Returning a SRX320 Services Gateway Component to Juniper Networks on page 100
• Locating the SRX320 Services Gateway Chassis Serial Number and Agency Labels on
page 101
• Locating the SRX320 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 101
• Information You Might Need to Supply to JTAC on page 102
• Required Tools and Parts for Packing the SRX320 Services Gateway on page 103
• Packing the SRX320 Services Gateway for Shipment on page 103
• Packing SRX320 Services Gateway Components for Shipment on page 104
Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Returning a SRX320 Services Gateway Component to Juniper Networks on page 100•
Copyright © 2016, Juniper Networks, Inc.102
SRX320 Services Gateway Hardware Guide