LIMITED WARRANTY
Customer Name: Date of Purchase:
Model Number: Serial Number:
WARRANTY
Kern Electronics & Lasers, Inc. warrants your laser cutting and engraving system to be free from defects in material and workmanship for a period
of 1 year from the original date of purchase. If you discover a defect in a product covered by this warranty, we will repair at our option using new or
refurbished components, or if repair is not possible, replace the item.
EXCLUSIONS
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not
cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modifications, improper storage conditions,
lightening, or natural disaster. The warranty does not cover parts that are subject to normal wear and tear replacement requirements, such as the
optical lens, mirrors, cutting beds, etc. This warranty is non-transferrable.
LIMITS OF LIABILITY
Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to
you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following:
lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use
this product. In no event will Kern Electronics & Lasers, Inc. be liable for more than the amount of your purchase price, and excluding tax, and
shipping and handling charges.
Kern Electronics & Lasers, Inc. disclaims any other warranties, express or implied. By installing or using the product, the user accepts all terms
described herein.
SERVICE
If you need technical support or service follow the outlined steps:
1. Refer to the laser manual or the Kern Laser System Manual for assistance.
2. Refer to our website, www.kernlasers.com/customer_support.htm
.
3. Call Kern Electronics & Lasers, Inc. at 218-631-2755. Please have the following information ready:
a. Name of your company.
b. Name and phone number of the contact person in your company.
c. Description of the symptoms, physical damage, or performance faults.
REQUIREMENTS
Warranty replacement parts shipped to customers within the USA will be sent at UPS Ground Rate. If the customer requires a faster service the
entire shipping bill will be paid by the customer. The cost of shipping to the manufacturer or authorized repair center or payments of any customs
clearance fees or duties are the responsibility of the customer. If Kern Electronics & Lasers, Inc. authorizes the return of parts, please ship them in
well packaged containers. The laser must be returned in the original packaging and carton. The customer is responsible for insuring the product for
shipping. Please call Kern if you are unsure of the correct insurance amount for a part. Upon receipt we will determine the warranty status of the
product. If you are out of warranty you will be billed for parts, labor, and shipping costs. This warranty does not cover shipment to customers
outside of the USA. The shipping from Kern to the customer and vice versa will be covered by the customer for all shipping outside of the USA.
Kern Electronics & Lasers, Inc.
1501 Industrial Drive, Wadena, MN 56482
Phone: 218-631-2755
Fax: 218-631-3476
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