The staff at Kern Electronics & Lasers, Inc. values our customers and takes great pride in the service
we offer to our customers. The business relationships we have developed are very important to us.
This page will clarify the service we offer to our customers after the purchase of a Kern Laser
System.
In Warranty Systems
All systems have a one year warranty on the system parts, laser tube and laser power supply. This
includes either the RF Power supply or the DC power supply, whichever is supplied with the laser
system.
Warranty does not cover shipping costs from the customer’s location to the Kern factory.
USA and Canada: For any parts sent out to the customer in warranty, Kern Electronics & Lasers,
Inc. will pay for Ground UPS shipping only. If the parts are needed sooner (Next Day, 2
nd
Day, etc.)
or by freight service the customer is responsible for the entire shipping costs. Any duties, customs
and/or fees are the responsibility of the customer.
International: Shipping costs and duties/customs/fees to and from Kern Electronics & Lasers, Inc.
are the responsibility of the customer.
Out of Warranty Systems
All parts shipped out of warranty will be charged repair or replacement costs plus all shipping
charges. Out of warranty repairs of the laser vary by manufacturer.
Laser Power Meter
Please call a Kern sales associate for information on purchasing a laser power meter. These meters
are great for troubleshooting and tracking the power of your laser over its lifetime.
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General